Retail Store Team Lead

3 days ago


St Albert, Alberta, Canada Mac's Convenience Store Full time

We are seeking a highly motivated and organized Retail Store Supervisor to join our team at Mac's Convenience Store.

About the Role

This is a permanent full-time opportunity with a competitive salary range of $45,000 - $60,000 per year, depending on experience.

The successful candidate will be responsible for supervising and coordinating the activities of retail store staff, including assigning sales workers to duties, hiring and training new employees, and managing cash transactions.

You will also be responsible for maintaining inventory, preparing reports on sales volumes and personnel matters, and resolving customer complaints and supply shortages.

Key Responsibilities
  • Sales Floor Management: Assign sales workers to duties, supervise and coordinate their activities, and ensure excellent customer service.
  • Staffing and Training: Hire and train new employees, provide ongoing coaching and development opportunities, and manage employee performance.
  • Cash Handling: Manage cash transactions, authorize payments by cheque, and maintain accurate records.
  • Inventory Management: Maintain inventory levels, order merchandise, and authorize returns.
  • Reporting and Analysis: Prepare reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Customer Service: Resolve customer complaints and supply shortages in a timely and professional manner.
Requirements
  • Secondary (high) school graduation certificate required; post-secondary education an asset.
  • 7 months to less than 1 year of experience in a retail management role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Reliability, dependability, and flexibility.
Work Environment

The ideal candidate will thrive in a fast-paced retail environment, working closely with colleagues and customers to deliver exceptional results. This is a great opportunity for someone who enjoys leading teams and driving sales growth.



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