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Branch Manager

2 months ago


Westmount, Quebec, Canada TD Full time

About the Role:

We are seeking a highly skilled and experienced professional to join our team as a Branch Manager. As a key member of our team, you will be responsible for leading a team of customer service representatives and providing exceptional service to our customers.

Key Responsibilities:

  • Customer Service: Lead, coach, and proactively model exceptional service at every customer interaction in the lobby, on the frontline, and in the service and advice offices.
  • Team Management: Manage a small team of service and advice professionals, leading them in completing day-to-day processes and transactions.
  • Operational Management: Plan, organize, and coordinate the activities for your area, resolving operational issues and managing workflows.
  • Compliance and Risk Management: Ensure colleagues are in compliance with all TD policies, procedures, and guidelines, and manage risks associated with moderate risk potential.
  • Performance Management: Contribute to the process of setting performance objectives for the team, track, monitor, and effectively address and/or reward performance in a timely manner.
  • Recruitment and Selection: Participate in the recruitment and selection process for all hires to ensure a highly diverse, qualified workforce to achieve business objectives.
  • Brand Champion: Act as a brand champion for your business area/function and the bank, both internally and externally.

Requirements:

  • Education: Undergraduate degree and/or relevant experience.
  • Experience: 3+ years of relevant experience in a banking or financial services environment.
  • Certifications: Branch Compliance Officer (BCO) course, IFIC or CSC.

About TD:

TD is one of North America's leading financial institutions, providing a wide range of financial products and services to individuals, businesses, and institutions. We are committed to helping our customers achieve their financial goals and building long-term relationships with our customers and communities.