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Human Resources Operations Director

2 months ago

Calgary, Alberta, Canada Bethany Care Society Full time

About Bethany Care Society

Bethany Care Society is one of Western Canada's largest faith-based not-for-profit providers of care, housing, and community services for seniors and adults with disabilities.

We have a long history of providing high-quality person-centred care focused on the unique physical, emotional, and spiritual well-being of our residents and tenants.

We create caring communities to help Albertans age well.

Why Bethany?

Bethany has won Alberta Top Employer for 15 years for the programs we invest in for our employees.

We offer top-ups for maternal leaves, generous vacation and leave time, competitive salaries, benefits, and retirement savings programs.

We are committed to employee well-being and giving back to our community.

We invest in our people because they are the reason for our success.

For more information, check out this video about Bethany.

About the Role

The Manager, HR Operations will be responsible for developing and delivering the Human Resources priorities for Bethany's strategic Business Plan.

This position acts as a partner to the Operations Leadership Team and Site Administrators, advising on strategic workforce solutions and ensuring HR is meeting its operational commitments that support resident and tenant care.

The successful candidate will lead a team of 7 HR Team members, accountable for Labour & Employee Relations, Recruitment and Retention, Processes, Procedures and Service Level Agreements.

Responsibilities

Accountable for the development, reporting and delivery of Human Resources priorities for Bethany's strategic business plan.

Performance measures include:

  • Engages Leaders interdepartmentally to support people objectives and business priorities across organizational portfolios
  • Prepares quarterly reports on behalf of the Human Resources department for the Chief Operating Officer; Quality, Ethics and Safety Committee; and the organizational Business Strategy

Accountable for the strategic development and delivery for Bethany's HR Operations.

Performance measures include:

  • Ensures all labour relations activities including bargaining, grievance management and union business are consistent and in alignment with Bethany's Labour Strategy.
  • Provides guidance to the HR team and sites when necessary
  • Stays informed of industry and provincial labour activity and is aware and shares how this may impact Bethany's Labour Strategy
  • Buils key relationship with industry professionals to stay informed of best practice for HR Operations in Continuing Care
  • Identifies opportunities to improve operational efficiencies through service level agreements, policies and/or processes
  • Ensures consistent application of Bethany's policies, collective agreements, procedures and standards
  • Ensures a consistent approach to investigation of employee misconduct. respect in the workplace, conflict of interests, safety, resident care concerns, etc.
  • Ensures meaningful relationships are built between HR Team and all stakeholders with both confidence and a customer service orientation
  • Identifies Talent strategies to attract and retain high performers and critical healthcare workers
  • Develops and oversees engagement objectives including Top Employer, Scholarships & Awards and stay/exit interview process
  • Responsible for ensuring Executive Leadership is informed of emerging issues with HR Operations and Total Rewards
  • Supports legal counsel with preparation for sensitive files and litigation
  • Ensures workflow activities of direct reports are coordinated in an effective and efficient manner
  • Ensures a high standard of performance and a service excellence orientation by providing regular feedback and enforcing policy, procedures and standards
  • Utilizes the services of external consultants where appropriate
  • Manages the consultant relationship