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eCommerce Account Manager

2 months ago

Mississauga, Ontario, Canada Stallion Express Full time $50,000
About the Role

We are seeking a highly skilled and experienced eCommerce Account Manager to join our growing team at Stallion Express. As an eCommerce Account Manager, you will play a key role in managing a dedicated portfolio of clients, understanding their needs, and positioning them for success.

Key Responsibilities
  • Develop and maintain strong relationships with a portfolio of eCommerce clients.
  • Collaborate with clients to identify their needs and objectives, and devise tailored eCommerce strategies that align with their goals and leverage market trends and insights.
  • Stay up-to-date with the latest trends, technologies, and best practices in the eCommerce industry, and provide strategic recommendations to clients for improving their online presence and sales performance.
  • Monitor and analyze key performance metrics to assess the effectiveness of eCommerce strategies, and translate data insights into actionable recommendations for clients to optimize their online performance.
  • Work closely with internal teams, including Account Management, Operations, Marketing, and Customer Service, to ensure seamless execution of client initiatives and projects.
Requirements
  • Bachelor's Degree in Business or related field.
  • A minimum of 4+ years of customer service experience.
  • A minimum of 1+ years of proven experience as an eCommerce Account Manager or in a similar role.
  • Strong, in-depth understanding of the eCommerce space, including navigating platforms and various technologies.
  • Strong analytical skills with the ability to interpret data and make strategic recommendations.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Proficiency in eCommerce-related software and tools.
What We Offer

We offer a competitive incentive package to reward high performance and support your continued development.