Customer Success Coordinator

4 weeks ago

Calgary, Alberta, Canada BLACK DIAMOND GROUP Full time
About the Role

We are seeking a highly skilled and motivated Customer Success Coordinator to join our team at LodgeLink, a Black Diamond Group company. As a key member of our customer success team, you will play a critical role in ensuring our customers achieve their goals and objectives.

Key Responsibilities
  • Analyze and interpret data from various sources, including PowerBI, HappyFox, LodgeLink Admin Platform, and Salesforce, to identify trends and patterns.
  • Develop and deliver impactful presentations and demonstrations to customers, showcasing LodgeLink features and benefits.
  • Work closely with dedicated Account Managers and Customer Success Representatives to document all account activities in Salesforce.
  • Conduct product demonstrations in-person or online, helping customers understand how to use LodgeLink to benefit their business.
  • Develop training materials to assist with demonstrations and self-serve learning, in conjunction with the marketing team.
  • Collaborate with internal teams to investigate booking-related transactions and resolve discrepancies.
  • Relay valuable customer feedback on product enhancements and assist in testing new features.
Requirements
  • 3+ years' experience in data analytics, customer service, or travel management.
  • Experience working in one of the following industries: software as a service, hospitality, travel management, travel agencies, or workforce accommodations.
  • Methodical and logical approach to problem-solving with a high attention to detail.
  • Ability to analyze, model, and interpret data.
  • Strong communication skills and the ability to influence.
  • Experience coaching, training, or educating, with a focus on tailoring your message to your audience.
What We Offer
  • Competitive base salaries.
  • Share Appreciation Rights program for salaried employees.
  • Paid vacation days and sick days.
  • An employee charitable donation program.
  • Hotel and travel discounts.
  • Comprehensive benefits package, including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.
About LodgeLink

LodgeLink is a digital marketplace and ecosystem for crew travel, committed to transforming workforce travel through technology. Our platform streamlines the entire process from booking to management, payments, and cost reporting. We're a diverse and inclusive team, united by our vision to be THE ecosystem for workforce travel.

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