Customer Success Specialist

3 weeks ago

Calgary, Alberta, Canada Secure Energy Full time

Secure Energy: Unlocking Customer Success

We are seeking a highly skilled Customer Success Specialist to join our team at Secure Energy. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic customer engagement.

Key Responsibilities:

  • Develop and execute customer success plans to ensure customer satisfaction and retention.
  • Collaborate with cross-functional teams to identify and address customer needs and pain points.
  • Provide training and support to customers on our digital products and services.
  • Conduct customer research and gather feedback to inform product development and improvement.
  • Work with stakeholders to define and deliver customer-centric product requirements.
  • Develop and maintain customer-facing content, including product documentation and training materials.

Requirements:

  • Bachelor's degree in business, communications, or related field.
  • 3+ years of experience in customer experience, communications, or a related field.
  • Excellent communication and relationship-building skills.
  • Ability to adapt to change and prioritize multiple tasks.
  • Experience with project management and program management.
  • Experience with business requirements gathering and change management.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Secure Energy:

Secure Energy is a leading provider of digital solutions for the energy industry. We are committed to delivering exceptional customer experiences and driving business growth through strategic customer engagement. Our team is passionate about making a meaningful contribution to our customers and the communities we serve.

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