Enterprise Customer Success Partner

1 month ago

Calgary, Alberta, Canada SAP SE Full time $112,000 - $242,100
Enterprise Customer Success Partner

Join SAP SE as an Enterprise Customer Success Partner and drive customer transformation, value realization, and successful business outcomes. As a key member of our team, you will advise customers on SAP business capabilities and benefits, driving the end-to-end customer journey from discovery to realization.

Key Responsibilities:
  • Define and drive customer transformation, value realization, and successful business outcomes.
  • Orchestrate the Virtual Account Team (VAT) members and the partner ecosystem to deliver the intelligent enterprise.
  • Partner with the VAT to establish the customer transformation.
  • Coordinate the SAP value proposition across the account team, including mapping business cases to solution capabilities, prioritizing customer requirements, and creating implementation strategies with partners.
  • Orchestrate business outcome-based roadmaps with both short and long-term focus.
  • Facilitate creation of a success plan and an adoption plan.
  • Facilitate delivery of 1st value and mitigate adoption risk.
  • Provide support for Operational Readiness.
  • Drive full value of customer goals and provide recommendations for value case updates and continued adoption and consumption based on usage metrics.
  • Function as the ERP focal point during customer transformation.
  • Advise and align with our customers to Industry best practices.
  • Build on customer momentum to ensure ongoing renewals and growth.
  • Lead SAP industry best practices discussions to support our enterprise clients.
  • Drive renewal by demonstrating achieved value and providing insights on solution optimization.
  • Extend and accelerate customer transformation.
  • Develop use cases to support expansion of and new value in customer priorities.
  • Innovate with customer to fuel new growth.
  • Facilitate customer references.
Experience & Educational Requirements:
  • Experience with Enterprise Level software organizations.
  • Strong understanding around business architecture including Solution Management, Sales, Presales, Adoption/Consumption, Consulting, Operational or Business Development roles.
  • Knowledge of Cloud, Hosted Services, SAAS/PAAS/IAAS models and cloud-based commerce/business models and networks.
  • Experience advising complex, global transformations and driving customer outcomes, renewals, and expansions.
  • Knowledge of SAP's offerings.
  • Experience with business/financial case analysis and creation.
  • Experience with business and IT alignment in large businesses, large business (account) management, account engagement design and facilitation.
  • Experience in a complex, matrixed environment.
  • Record of building strong customer relationships.
  • Strong industry experience within Oil and Gas (Energy) and/or Mining.
  • Fluency in English, any other language an asset.
  • Education: Bachelor's degree (or equivalent) required, MBA or equivalent degree from accredited university preferred.
  • Demonstrated experience supporting large accounts.
  • Candidates must be located in the region corresponding to the account they will support.

We win with inclusion at SAP SE. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Compensation: The targeted combined range for this position is 112,000 - 242,100 CAD.

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