Software Development Manager
1 month ago
We are seeking a talented Software Development Manager to lead our engineering team in delivering world-class products that support Amazon's Customer Service Associates (CSAs) in their day-to-day interactions with customers.
Key Responsibilities- Manage a high-performing development team to design, develop, and deploy software solutions that meet customer needs.
- Collaborate with cross-functional teams to architect and develop technical designs and approaches.
- Develop and execute roadmaps, project plans, and commitments to drive business outcomes.
- Report on status of development, quality, operations, and system performance to management.
- Foster a culture of continuous engineering improvement through mentoring, feedback, and metrics.
- Interface with customers to understand requirements, priorities, and processes.
- Propose and implement new projects or recommend system improvements.
The Contact Handling Experience (CHEX) team develops products to support Amazon's CSAs in delivering exceptional customer experiences. We work backwards from CSAs as the customers served by these products, building effortless solutions to handle and resolve customer contacts while providing insights to delight customers with each interaction.
Requirements- 2+ years of engineering team management experience.
- 3+ years of working directly within engineering teams experience.
- 3+ years of designing or architecting new and existing systems experience.
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle.
- Experience partnering with product or program management teams.
- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy.
- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
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