Hotel Front Desk Associate

3 weeks ago


Banff, Alberta, Canada A Banff Boutique Inn Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.

Key Responsibilities:
  • Guest Services: Register arriving guests, assign rooms, and provide information on hotel facilities and services.
  • Room Management: Take, cancel, and change room reservations, process guest departures, and calculate charges.
  • Administrative Tasks: Balance cash, complete balance sheets, and maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and assist clients/guests with special needs.
Requirements:
  • Education: Secondary (high) school graduation certificate or equivalent experience.
  • Computer Skills: Proficient in word processing software, computerized bookkeeping systems, and central reservation systems.
  • Personal Qualities: Excellent oral and written communication skills, attention to detail, and ability to work in a fast-paced environment.
What We Offer:
  • Free Parking: Available on-site.
  • Learning Opportunities: Paid training and development programs.
  • Team Environment: Collaborative and supportive team culture.


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