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Desktop Support Specialist

2 months ago

Markham, Ontario, Canada NTT DATA Services Full time
About the Role

We are seeking a skilled Desktop Support Technician to join our team in Markham, Ontario. As a key member of our IT team, you will be responsible for providing advanced technical support and maintenance for equipment in the field.

Key Responsibilities
  • Install, configure, and optimize hardware and software components at various field locations.
  • Diagnose and resolve product performance issues and various error conditions.
  • Provide technical support and incident management services.
  • Manage inventory and adhere to device disposal processes.
  • Document installation and repair activities.
  • Serve as a liaison with customers on administrative and technical matters.
Requirements
  • Minimum of two years of desktop support experience in a busy corporate environment.
  • Experience with device imaging and configuration.
  • Understanding of inventory management and device disposal.
  • Knowledge of network connectivity and desktop operating system administration.
  • Reliable transportation for local travel to client sites.
  • Flexibility with support coverage.
Preferred Qualifications
  • Associates/BSIT, ITIL, MCP, MCDST, Network+ & Server+ certifications.
About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.

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