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Customer Service Representative

4 weeks ago

Pickering, Ontario, Canada goeasy Ltd. Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at goeasy Ltd.

Key Responsibilities
  • Provide exceptional customer service to clients in English and French, responding to inquiries and resolving issues in a timely and professional manner.
  • Strive for first call resolution to ensure a positive customer experience.
  • Develop a deep understanding of our products and services to effectively recommend solutions to customers.
  • Process account modifications and requests, including payments and credits.
  • Collaborate with other departments to improve sales, marketing, and business processes.
  • Stay up-to-date on product knowledge to provide accurate information to customers.
Requirements
  • Excellent communication skills in English and French.
  • Customer service experience is an asset.
  • Empathy, compassion, and integrity are essential for providing exceptional customer service.
  • Ability to multitask, adapt to change, and work independently.
  • Strong written and oral communication skills, with the ability to create memorable customer experiences.
  • Proficiency in Microsoft Office software, including Excel, Word, and Outlook.
  • Ability to work full-time in our office in Pickering, ON.
Operational Hours

Monday to Friday: 8:00 am to 9:00 pm, Saturday: 9:00 am to 5:00 pm.

About Us

goeasy Ltd. is a publicly-traded company on the TSX, with over 4000% shareholder return since 2001. We are accredited by the Better Business Bureau and offer a wide range of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in various sectors.

Why Join Us

We are committed to creating a diverse, inclusive, and equal opportunity work environment where everyone feels valued and empowered to succeed. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.