Bilingual Customer Service Representative

4 weeks ago

Mississauga, Ontario, Canada ESAB Group Canada Inc Full time

About the Role:

The Bilingual Customer Service Representative will be responsible for responding to customer inquiries and resolving customer concerns with minimal supervision. This position requires strong communication and problem-solving skills in French and English, with the ability to handle large or major accounts.

Key Responsibilities:

  • Respond to customer inquiries and resolve customer concerns
  • Handle large or major accounts
  • Develop and maintain effective working relationships with customers
  • Provide general product knowledge and features of ESAB products
  • Order Entry, RMA's, Credits, Quotes

Requirements:

  • Three years+ customer service or related experience
  • Ability and skill to up sell
  • Ability to work both independently and as part of a team
  • Ability to work well under pressure along with excellent oral and written communication skills
  • Accepts additional responsibility willingly
  • Capable of handling large or major accounts
  • Computer literate with skills in MS Office programs, expert with 10 Key
  • Consistently exceeds expectations in all performance areas including scorecard initiatives
  • Demonstrates professionalism and presents a positive image of the company
  • Demonstrates responsiveness and sense of urgency when dealing with customers
  • Excellent verbal and written communication
  • Flexible to schedule changes when necessary
  • High school diploma or GED required
  • SAP experience strongly desired
  • Makes good decisions, works independently and with minimal supervision when required
  • Shows initiative (Problem Resolution)
  • Strong listening and interpersonal skills, with the ability to develop and maintain effective working relationships
  • Strong organizational skills with the ability to handle multiple tasks and able to analyze problematic situations for our customers
  • Uses resources and support systems to investigate, analyze and resolve outstanding issues to achieve customer satisfaction
  • Develops customer relationships by phone, written correspondence, fax or email
  • Accepts ownership of individual results including maintaining process and call center quality standards
  • Responds to internal/external inquires regarding order entry, order status, returns, product and warranties
  • Acts as liaison between the customer and ESAB
  • Ability to resolve outstanding matters
  • Demonstrates responsiveness and a sense of urgency when dealing with customers with the demonstrated ability to resolve outstanding issues
  • Ensure all processes in department comply with ISO standards or policies while promoting a quality mind set for all employees
  • Provides general product knowledge/features and benefits of ESAB products.
  • Order Entry, RMA's, Credits, Quotes
  • Other duties as assigned.

  • Bilingual Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada Randstad Full time

    We are seeking a Bilingual French Customer Service Representative to join our team at Randstad.As a Bilingual French Customer Service Representative, you will be responsible for providing excellent customer service to clients while communicating in both English and French. This is a contract full-time position working for a well-known retail corporation in...

  • Bilingual Customer Service Representative

    4 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Job Title: Bilingual French Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual French Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients via phone and email.Responsibilities:Respond...

  • Bilingual Customer Service Representative

    2 days ago

    Mississauga, Ontario, Canada Randstad Full time

    We are seeking a Bilingual Customer Service Representative to join our team at Randstad. If you have experience in telephone customer service and are passionate about working for a company with a worldwide presence, this could be the perfect opportunity for you.This company has been a leader in the field of vision and optics for over 75 years, with a...

  • Customer Service Representative

    1 week ago

    Mississauga, Ontario, Canada Medline Full time

    Job Title: Bilingual Customer Service Representative About the Role: We are seeking a highly skilled and bilingual customer service representative to join our team. The ideal candidate will possess excellent communication skills, both written and verbal, and be fluent in both English and French. Key Responsibilities: Engage with customers through various...

  • Bilingual Customer Service Representative

    4 weeks ago

    Mississauga, Ontario, Canada Randstad Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and experienced Bilingual Customer Service Representative to join our team at Randstad in Mississauga. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.About the RoleThis is a permanent opportunity...

  • Bilingual Customer Service Representative

    3 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. This is a 6-month contract opportunity with the potential for permanent placement, offering a flexible remote work environment and a chance to make a real impact in a growing organization.Key ResponsibilitiesEnter...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Ontario, Canada John Brooks Company Full time $55,000 - $65,000

    About the Role:We are seeking a seasoned Bilingual Customer Service Representative to join our team at John Brooks Company. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients in both English and Spanish.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Bilingual Customer Service Representative

    4 weeks ago

    Mississauga, Ontario, Canada Randstad Canada Full time

    Job SummaryRandstad Canada is seeking a highly motivated and customer-focused individual to fill the role of Bilingual Customer Service Representative. This is a 6-month contract opportunity with the potential for permanent placement, offering a flexible remote work environment and a chance to make a real impact in a growing organization.Key...

  • Customer Service Representative

    4 weeks ago

    Mississauga, Ontario, Canada Smith+Nephew Full time

    Customer Service Representative OpportunityAt Smith+Nephew, we're committed to delivering exceptional customer service and support. As a Bilingual Customer Service Representative, you'll play a key role in ensuring our customers receive the best possible experience.Key Responsibilities:Provide bilingual customer service and sales support to internal and...

  • Bilingual Customer Service Representative

    3 weeks ago

    Mississauga, Ontario, Canada Smith+Nephew Full time

    Customer Service Excellence at Smith+NephewAt Smith+Nephew, we strive for Life Unlimited. Our technology takes the limits off living, and we need a talented individual to provide exceptional bilingual customer service and sales support.To succeed in this role, you will:Handle customer requests for orders, returns, disputes, and general inquiries with...

  • Bilingual Customer Service Representative

    4 weeks ago

    Mississauga, Ontario, Canada ProTemps ProTegé Full time

    Job Summary:Pro Temps / Pro Tegé is seeking a skilled Bilingual Customer Healthcare Representative to join our team. As a key member of our Customer Care Team, you will be responsible for handling inbound calls and emails, responding to customer inquiries, and resolving requests related to pricing and product availability.Responsibilities:- Handle customer...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Ontario, Canada accobrands Full time

    Job SummaryWe are seeking a highly skilled Bilingual Customer Service Representative to join our team in Mississauga, Ontario. The ideal candidate will be passionate about delivering exceptional customer service and committed to our mission of putting the customer first.The Customer Service Representative will support a diverse range of customers, from small...

  • Customer Service Representative

    4 weeks ago

    Mississauga, Ontario, Canada accobrands Full time

    Job SummaryWe are seeking a skilled Bilingual Customer Service Representative to join our team in Mississauga, Ontario. The ideal candidate will be passionate about delivering exceptional customer service and committed to our mission of putting the customer first.The Customer Service Representative will support a diverse range of customers, from small local...

  • French Bilingual Customer Service Representative

    1 day ago

    Mississauga, Ontario, Canada Randstad Full time

    Type: Temporary to Permanent OpportunityWe are seeking a motivated and detail-oriented Bilingual (English/French) Customer Service Representative to work for a well-known Printing company in the Mississauga area. As a key member of our team, you will be responsible for providing exceptional customer service to clients in both English and French. Key...

  • Bilingual E-Commerce Customer Service Representative Opportunity

    4 weeks ago

    Mississauga, Ontario, Canada HR à la carte Full time

    About the Bilingual E-Commerce Customer Service Representative Opportunity:Are you a customer service professional looking for a new challenge? Do you have experience in e-commerce and bilingual communication? We are seeking a highly skilled and motivated individual to join our team as a Bilingual E-Commerce Customer Service Representative.This is a...

  • Customer Service Representative

    3 weeks ago

    Mississauga, Ontario, Canada Karcher Canada Inc. Full time

    Customer Service Representative Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Kärcher Canada Inc. as a Bilingual Support specialist. The ideal candidate will have excellent communication skills in both English and French, as well as experience working in a customer-facing role.Key Responsibilities:Manage and...

  • Customer Service Representative with Bilingual Skills

    2 days ago

    Mississauga, Ontario, Canada Baxter Full time

    Baxter is a leading medical innovation company, and we're looking for a talented Customer Service Representative to join our team.The ideal candidate will have excellent communication skills, be fluent in French and English, and have at least 2 years of experience in customer service.This role involves providing exceptional support to customers, resolving...

  • Bilingual Customer Success Representative

    4 weeks ago

    Mississauga, Ontario, Canada Citron Hygiene Full time

    About the RoleCitron Hygiene is seeking a highly skilled and bilingual Customer Success Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesRespond to customer...

  • Bilingual Customer Service Representative

    4 weeks ago

    Mississauga, Ontario, Canada Smith+Nephew Full time

    Customer Service ExcellenceAt Smith+Nephew, we strive for excellence in customer service. We are seeking a skilled Bilingual Customer Solutions Rep to join our team.Key Responsibilities:Provide exceptional bilingual customer service and sales support to internal and external stakeholders.Process customer orders with accuracy, ensuring timely and organized...

  • Bilingual Customer Service Representative

    3 weeks ago

    Mississauga, Ontario, Canada Medline Full time

    Job SummaryA successful Bilingual Customer Service Representative plays a pivotal role in ensuring positive customer experiences and maintaining strong relationships between the company and its clients.This position requires exceptional communication skills, problem-solving abilities, and a dedication to customer satisfaction.Key ResponsibilitiesCustomer...