Bilingual Customer Service Representative
4 weeks ago
Customer Service Excellence
At Smith+Nephew, we strive for excellence in customer service. We are seeking a skilled Bilingual Customer Solutions Rep to join our team.
Key Responsibilities:
- Provide exceptional bilingual customer service and sales support to internal and external stakeholders.
- Process customer orders with accuracy, ensuring timely and organized requests.
- Handle customer inquiries, returns, and disputes efficiently.
- Support the development of a positive working environment that encourages core values of Care, Collaboration, and Courage.
Requirements:
- High School degree or 10 years of experience required.
- 2+ years of customer service experience.
- Bilingual, English and French (written and spoken).
- Excellent business English and French communication skills.
- Good communication and interpersonal skills.
- Ability to multi-task and meet deadlines.
Physical Demands: Ability to work in an office environment and operate a computer for extended periods of time.
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