Customer Service Representative

4 weeks ago


Mississauga, Ontario, Canada Smith+Nephew Full time

Customer Service Representative Opportunity

At Smith+Nephew, we're committed to delivering exceptional customer service and support. As a Bilingual Customer Service Representative, you'll play a key role in ensuring our customers receive the best possible experience.

Key Responsibilities:

  • Provide bilingual customer service and sales support to internal and external stakeholders
  • Process customer orders with accuracy and efficiency
  • Register and process Canadian complaints according to S+N policy and Health Canada requirements
  • Perform other administrative tasks as required

Requirements:

  • High School degree or 10 years of experience required
  • 2+ years of customer service experience
  • Bilingual, English and French (written and spoken)
  • Excellent business English and French communication skills
  • Good communication and interpersonal skills
  • Ability to multi-task and meet deadlines

Physical Demands: Ability to work in an office environment and operate a computer for extended periods of time. Lift and/or transport boxes for storage requirements.



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