Customer Experience Leader

1 month ago


Chilliwack, Canada Indigo Books & Music Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Leader. As a key member of our Store Leadership Team, you will be responsible for leading and executing work that contributes to the Store's operations and customer experience.

Key Responsibilities
  • Lead and execute work that contributes to the Store's operations and customer experience
  • Collaborate with the Store Leadership team to inspire a customer-centric culture
  • Be responsible for the opening and closing of the store, daily store operations, customer experience, and visual standards
  • Ensure the team is well-informed about products, promotions, and programs
  • Support planning, prioritization, and execution of work
  • Be responsible for facilities, maintenance, health and safety, and loss prevention
  • Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
  • Practice and role model Feedback and Coaching - The Indigo Way
  • Participate in talent calibration and contribute to talent management and acquisition activities
  • Contribute to the development of CER talent
  • Cultivate an environment of trust and inclusion
  • Embrace and role model change
  • Foster an environment where health and safety is a top priority
Qualifications
  • 1-2 years of experience in a customer service, merchandising, or operations role
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Experience leading others
  • Performance-oriented
  • Ability to exercise good business acumen and systemic thinking
  • Ability to prioritize, plan, and execute while being agile
  • Knowledge of Provincial Health & Safety standards
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Minimum 25 hours a week availability, including evenings and weekends


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