Customer Experience Ambassador
1 week ago
About Prospera Credit Union
Built on nearly 80 years of service in local communities, Prospera Credit Union is a community-based, purpose-driven organization that offers a full range of financial products and services. With approximately $9.3 billion in assets and 120,000 members, Prospera is one of the largest credit unions in British Columbia. We are proud to serve communities throughout the Lower Mainland, Fraser Valley, and Okanagan with 24 branches.
Our Vision
We aim to help build vibrant, healthy communities, thriving local enterprises, and financially empowered people. If you share our passion for delivering exceptional customer experiences, we encourage you to explore this opportunity.
About the Role
We are seeking an experienced Member Service Specialist to join our Sardis Advice Centre team. As a Member Service Specialist (MSS), you will uncover and support sales while delivering exceptional customer service and proactively developing positive relationships with our members.
Key Responsibilities
- Greet customers, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.
- Proactively seek occasions to demonstrate our value proposition, uncover needs, and recommend appropriate solutions.
- Refer customers to other team members and business partners as needed, collaborating to ensure a seamless and rewarding customer experience.
- Handle member personal banking needs through discovery conversations and opening new products such as personal and business profiles, term deposits, and other banking products and services.
- Ensure an exceptional member experience by providing back-up support for other team members.
- Participate in sales meetings and maintain an accurate history of sales and service activity on the customer relationship management system.
- Support and participate in community initiatives.
What You'll Bring
- Previous banking, credit union, or advisory sales experience with a strong interest in developing your financial services career.
- Excellent communication, relationship-building, and negotiation skills.
- Capacity and passion for learning, strong team orientation, and a keenness to help others.
- Skilled in computer systems and processes.
Compensation Package
The estimated salary for this role is between $60,000 and $85,000 per annum, depending on experience. We also offer a personalized benefits program, a generous defined contribution pension plan, and opportunities for career advancement within our inclusive, equitable, and accessible workplace.
Why Join Us?
We value diversity, equity, and inclusion and strive to create a workplace where every employee feels like they #BelongAtProspera. If you require accommodation during any part of the recruitment process, please let us know. Apply today to take the first step towards joining our dynamic team
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