Automation Systems Specialist

4 weeks ago

Cambridge, Ontario, Canada ATS Automation Full time
Job Summary

We are seeking a highly skilled Automation Systems Specialist to join our team at ATS Life Sciences Systems. As a key member of our service team, you will be responsible for servicing automation equipment remotely and at customer facilities, with a focus on resolving customer issues to support increasing customer loyalty and revenue.

This is a unique opportunity to work with cutting-edge automation systems and develop your skills in a dynamic and innovative environment. You will be rotated through periods of service work and system build processes, allowing you to gain a deeper understanding of specific systems and become a subject matter expert.

Key Responsibilities
  • Troubleshoot mechanical equipment at customer facilities and make necessary adjustments to bring equipment up to running status.
  • Report and correct abnormal equipment conditions and inaccurate actions by customer staff.
  • Support developing operating and troubleshooting knowledge of the operations team.
  • Review and suggest additional tools or equipment necessary to better operate or maintain customer equipment.
  • Make recommendations to repair or replace only items that require repair or replacement.
  • Travel to domestic and international customer locations for long- and short-term support.
  • Lead on-site teams and liaison with customer and ATS Project Managers.
  • Coordinate 3rd party vendors and assist in resolving technical issues as required.
  • Follow ATS and customer plant and safety regulations while at their facility.
  • Complete detailed Service Reports for services provided in a timely manner and submit to the appropriate people.
  • Ensure customer issues have been resolved through follow-up communication and project/case closure if required.
  • Be available to be on-call on a rotational basis.
  • Communicate through various mediums with internal and external customers to understand needs and support resources and solutions accordingly.
  • Collect and assemble all necessary technical information and customer specifications to prepare for service scope.
  • Facilitate warranty/non-warranty claims with the customer.
  • Coordinate service projects including team meetings, schedule, and financials as required.
  • Assist others and take on temporary or permanent assignments as requested by the Service Manager.
  • Responsible for keeping up with current products and equipment used at ATS in Cambridge.
  • Responsible for meeting or exceeding customer expectations in an efficient manner.
  • Fulfill daily site reports and safety checklists.
  • During integration into Systems build, you will be required to perform all duties outlined in our Toolmaker Job descriptions.
  • Must be willing to travel to customer sites.
  • Travel time will be up to 80% during service rotations per year.
Requirements

To be successful in this role, you will require:

  • A post-secondary diploma, degree, or certificate of qualification specializing in mechanical engineering, Tool & Die Maker, Millwright, MTBI, or equivalent.
  • A minimum of five years of experience servicing or building high-speed automation systems.
  • Excellent communication and interpersonal skills, with the ability to work with all levels of customer and ATS management in a multi-disciplined engineering environment under pressure.
  • An excellent understanding of pneumatics and hydraulics, with basic electrical and system control, along with the ability to read engineering drawings, reference manuals, and assembly systems instruction guides.
  • Proficiency with Microsoft Word and Excel.
  • The ability to quickly gain knowledge to readily troubleshoot systems.
Why Join Our Team?

We value our people and strive to develop, engage, empower, and energize them. We believe in diversity and inclusion, and we prioritize internal growth and development. We offer competitive total rewards, including a starting salary, overtime pay eligibility, paid vacation, Employee Incentive Bonus program, comprehensive health and dental benefits, 4% RRSP matching program, and optional Employee Share Purchase Program.

We are committed to being carbon neutral by 2030 and prioritize innovation and problem-solving. We celebrate our differences and ensure that all employees have equal opportunities for growth and development.

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