Technical Support Specialist
1 month ago
At NavitsPartners, we are seeking a highly skilled and experienced Support Desk Technician to join our team.
Key Responsibilities:
- Manage user support requests received through various channels with a professional demeanor.
- Collect and document essential user and issue information.
- Prioritize and coordinate support tasks, escalating issues when necessary.
- Document the support process and resolutions.
- Access and leverage online resources for software and driver updates.
Required Skills and Experience:
- Proficiency with Dell and VMware products.
- Incident response experience.
- Security expertise.
- Willingness to travel on short notice.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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