Diagnostic Imaging Clerk
2 weeks ago
The incumbent provides reception and clerical support for the Diagnostic Imaging Child Health department. The position involves acting as a receptionist, monitoring waiting areas, scheduling appointments, and preparing requisitions.
Key Responsibilities- Act as a receptionist for the area, answering telephones, taking and relaying messages, and greeting and directing patients and visitors.
- Monitor the waiting areas and provide support and assistance to patients/families/caregivers.
- Schedule in and out patients, emergency appointments, organize and fax all elective appointments to referring physician offices, mail confirmation letters to patients, book patients for biopsies and procedures to be done with sedation or general anesthesia.
- Coordinate with requesting physician offices and schedule all in-hospital clinic appointments in RIS after requisitions have been received and coded by the Technologists and Radiologists; reschedule appointments as required.
- Prepare all requisitions prior to patient arrival, including searching patient demographics in the Client Registry and transferring information into RIS; take requisitions to Central Registry to obtain HRN numbers.
- Previous reception experience preferred.
- Previous experience using the Radiology Information System (RIS) and Admission, Transfer, Discharge System (ATD) and Electronic Patient Record (EPR) preferred.
- Typing 50 wpm and medical terminology (75% pass mark) required.
- Must be able to relate and communicate well with patients and their families and have some knowledge of the emotional and psychosocial needs of children in hospitals and apply this knowledge toward alleviating the trauma of undergoing unpleasant tests for both the patient and parents.
- Must be able to promote a patient-oriented and personalized environment.
- Must have effective English communication skills (both oral and written) and excellent interpersonal skills.
- Must have good organizational skills, prioritize demands, and be able to accomplish multiple tasks simultaneously.
- Must have a high degree of accuracy.
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