Clinical Solutions Specialist
1 week ago
About Us
Sysmex is a global leader in the development, manufacture, and sale of diagnostic equipment for clinical laboratories. Our mission is to enhance the quality of life through science.
Job Overview
We are seeking an experienced Clinical Solutions Specialist to join our team in Lincolnshire, Illinois. This role requires strong technical expertise, excellent communication skills, and a passion for delivering exceptional customer experiences.
Estimated Salary:$80,000 - $110,000 per year, depending on experience.
About the Role
- This position will involve co-traveling with colleagues to gain proficiency with Sysmex analyzers.
- You will be responsible for gathering customer requirements and demonstrating how Sysmex standalone analyzers can meet their needs.
- Manage basic customer issues and concerns, researching information through colleagues and available resources.
- Perform proactive customer visits to assess current state of operation, ensuring customer satisfaction and optimization.
- Complete all required checklists, communications, and quality paperwork.
Requirements
- MEDICAL LAB DEGREE REQUIRED. 1-3 YEARS OF EXPERIENCE NEEDED.
- MLT CERTIFICATION, SPECIALIZATION IN HEMATOLOGY, URINALYSIS OR HEMOSTASIS.
- INTRICATE KNOWLEDGE OF SYMSEX PRODUCTS.
- PROVEN APPLICATIONS FIELD EXPERIENCE IN DIAGNOSTICS/MEDICAL DEVICE INDUSTRY.
- PROVEN EXPERIENCE WORKING WITH CANADIAN HEALTHCARE CUSTOMERS.
- ENGLISH AND FRENCH ARE REQUIRED FOR THIS POSITION.
- PROFICIENCY AND COMFORT WITH LEARNING NEW SOFTWARE.
- STRONG KNOWLEDGE OF MICROSOFT OFFICE SUITE OF PRODUCTS INCLUDING OUTLOOK, TEAMS, WORD EXCEL AND POWERPOINT.
- KNOWLEDGE OF BASIC MICROSOFT WINDOWS ADMINISTRATIVE FEATURES AND SETTINGS.
- STRONG INTERPERSONAL SKILLS; PERSUASIVE; GOOD ORAL AND WRITTEN COMMUNICATION SKILLS.
- KNOWLEDGE OF BASIC NETWORK OPERATION AND TROUBLESHOOTING.
- DEMONSTRATE MATURITY, PROFESSIONALISM AND TACT WITH CUSTOMERS AND SYMSEX ASSOCIATES.
- STRONG ABILITY TO COLLABORATE INTERNALLY AND EXTERNALLY.
- DEMONSTRATE A STRONG SENSE OF URGENCY, CAN-DO ATTITUDE AND STRONG DESIRE TO ACHIEVE GOALS.
Benefits
Sysmex offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Why Join Us?
Sysmex is proud to be an EEO/Affirmative Action employer. We value diversity and inclusion in the workplace and are committed to creating a culture that is respectful and welcoming to all employees. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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