Customer Service Coordinator for Commercial and Residential Pest Control

2 weeks ago

Victoria, British Columbia, Canada Rentokil Initial Full time

Rentokil Initial, a leading provider of pest control services in Canada, is seeking a skilled Customer Service Coordinator to join our team. As a key member of our Support Services team, you will play a vital role in ensuring customer satisfaction through excellent communication and timely resolution of queries.

Job Summary

The ideal candidate will possess strong administrative skills, attention to detail, and excellent problem-solving abilities. You will be responsible for handling customer inquiries, resolving issues related to invoicing and account changes, and maintaining accurate records. If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

This full-time position is based out of our office in Victoria, BC, and offers a competitive salary range of $19-$20.50 per hour.

Responsibilities
  • Data entry of new contracts, job sales, and product sales into our CRM software
  • Upload and file copies of contracts for new customers
  • Customer account maintenance, including contact updates, changes to billing, POs, etc.
  • Daily and consolidated month-end invoicing
  • Process and apply credit memos as required
  • Evaluate accuracy in our invoice process to ensure all relevant data is correct
  • Upload invoices into customer third-party portals
  • Print, sort, and mail daily invoice runs as needed
  • Ensure month-end procedures are followed and deadlines met, including completing all invoicing by the last business day of the month
  • Create reports in Excel to provide to customers with special requests on a monthly basis
  • Verify accuracy of service work tickets and post them in CRM
  • Process credit cards in CRM as necessary
  • Assist in resolving customer disputes with the accounts receivable team
  • Submit vendor invoices for the branch into Coupa for payment processing
  • Monitor weekly uncommitted reports with Branch Managers to ensure route and invoicing completion
  • Compile production and sales commissions reports to review with Branch Managers
  • Support Sales Representatives and the Operations team in looking up customer information in CRM
  • Track business and technician licenses for expiry and renewal
  • Assemble logbooks (info binders) for customers as needed
  • Shipping and receiving tasks
  • Additional responsibilities as assigned
Requirements
  • 2+ years of administrative experience in a fast-paced professional environment
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
  • Familiarity with Google Suite (e.g., Google Docs, Drive, Gmail, Calendars)
  • Able to learn and use multiple computer systems
  • Knowledge of Vendor Portals is an asset
  • Excellent proofreading abilities
  • Strong analytical skills and attention to detail
  • Able to multitask in a fast-paced environment
  • Prioritize work without direct supervision
  • Strong communication (verbal and written) skills
  • Able to exercise tact and diplomacy when dealing with others
  • Strong work ethic, punctual, and maintain a professional demeanor
Benefits

We offer a comprehensive benefits package that includes:

  • Competitive pay on a bi-weekly pay schedule
  • Great benefits – medical, dental, and vision
  • Employer-matched RRSP program up to 3.5% of your base salary per year
  • Paid sick and vacation days
  • Short- and long-term disability
  • Life insurance

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