Customer Service Specialist

2 weeks ago


Victoria, British Columbia, Canada Rentokil Initial Full time
Administrative Support Role

Rentokil Initial is a leading provider of pest control services to the property management sector. As an industry leader, we have been protecting millions of homes and businesses across Canada for many years.

This role will support our commercial and residential customers by providing World Class customer service. The successful candidate will work directly with and support our Branch Managers, Technicians, and other members of the Support Services team to ensure customer satisfaction is met in all areas.

The primary responsibilities include:

  • Data entry of new contracts, job sales, and product sales into our CRM software
  • Upload and file copies of contracts for new customers
  • Customer account maintenance, including contact updates and changes to billing
  • Daily and consolidated month-end invoicing
  • Process and apply credit memos as required

The ideal candidate should possess excellent communication and analytical skills, be able to multitask in a fast-paced environment, and prioritize work without direct supervision. A strong work ethic and professional demeanor are essential.

Key Responsibilities:

  1. Ensure accuracy in our invoice process, ensuring all relevant data is correct
  2. Upload invoices into customer 3rd party portals
  3. Print, sort, and mail daily invoice runs as required
  4. Assist in resolving customer disputes with the accounts receivable team
  5. Submit all vendor invoices for the branch into Coupa for payment processing

Requirements:

  • 2+ years of administrative experience in a fast-paced professional environment
  • Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
  • Knowledge of Google Suite (e.g., Google Docs, Drives, Gmail, Calendars)
  • Able to learn and use multiple computer systems
  • Excellent proof-reading abilities

We offer a competitive salary range of $19-$20.50/Hr and a comprehensive benefits package, including medical, dental, and vision coverage, employer-matched RRSP program, paid sick and vacation days, short and long-term disability, and life insurance. Rentokil Initial is an equal opportunity employer and encourages diversity in the workplace.



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