Night Clerk Supervisor

4 hours ago


Medicine Hat, Alberta, Canada Best Western Premier Full time
Job Title: Night Clerk Supervisor

We are seeking a highly organized and detail-oriented Night Clerk Supervisor to join our team at Best Western Premier. As a key member of our front desk team, you will be responsible for ensuring seamless operations during evening hours.

Key Responsibilities:
  • Coordinate activities with other work units or departments to ensure efficient hotel operations.
  • Establish and maintain work schedules and procedures to meet hotel standards.
  • Perform same duties as workers supervised, including handling guest complaints and resolving issues.
  • Prepare and submit reports on hotel performance and guest satisfaction.
  • Assist guests with special needs and provide exceptional customer service.
  • Coordinate, assign, and review work of front desk staff to ensure high-quality service.
  • Hire and train staff in job duties, safety procedures, and company policies.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 year to less than 2 years of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Attention to detail and organizational skills.
Work Environment:

Our hotel operates in a fast-paced environment, and you will be required to work under pressure to meet guest expectations. You will be part of a dynamic team that values teamwork, flexibility, and a client-focused approach.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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