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Night Clerk Supervisor

2 months ago


Medicine Hat, Alberta, Canada Best Western Premier Full time
Job Summary

We are seeking a highly organized and detail-oriented Night Clerk Supervisor to join our team at Best Western Premier. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our front desk and guest services during evening hours.

Key Responsibilities
  • Co-ordinate activities with other work units or departments: Collaborate with our housekeeping, maintenance, and security teams to ensure seamless operations.
  • Establish work schedules and procedures: Develop and implement efficient schedules and procedures to maximize productivity and minimize errors.
  • Perform same duties as workers supervised: Demonstrate a strong understanding of our hotel's policies and procedures by performing tasks such as checking guests in and out, handling room assignments, and resolving guest complaints.
  • Prepare and submit reports: Accurately record and report on guest interactions, room status, and other relevant information to inform our hotel's operations.
  • Assist clients/guests with special needs: Provide exceptional customer service by anticipating and addressing the needs of our guests, including those with disabilities or special requests.
  • Co-ordinate, assign and review work: Effectively manage the workload of our front desk team, ensuring that tasks are completed efficiently and to a high standard.
  • Hire and train staff in job duties, safety procedures and company policies: Recruit, train, and develop our front desk team members to ensure they have the skills and knowledge required to excel in their roles.
Requirements
  • Work setting: Hotel, motel, resort
  • Supervision: More than 20 people
  • Work conditions and physical capabilities: Attention to detail, fast-paced environment, work under pressure
  • Personal suitability: Accurate, client focus, excellent oral communication, excellent written communication, flexibility, organized, team player