Gucci Sales Advisor

3 weeks ago

Toronto, Ontario, Canada Gucci America Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Gucci Sales Advisor to join our team at Gucci America Inc. in Toronto Premium Outlet. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales growth.

Key Responsibilities
  • Meet and Exceed Sales Goals: Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
  • Provide Exceptional Customer Service: Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony.
  • Drive Sales Growth: Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
  • Capture Customer Data: Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities.
  • Maintain Client Relationships: Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests.
  • Stay Up-to-Date on Fashion Trends: Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
  • Collaborate with Colleagues: Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment.
  • Maintain Store Security: Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise.
  • Visual Merchandising: Contribute to upholding the visual display of all products in accordance with Gucci visual standards.
  • Inventory Management: Maintain a neat and organized understock and stock room.
  • Adhere to Company Policies: Adhere to Gucci image standards and guidelines; follow all company policies and procedures.
Requirements
  • Bachelor's Degree: Bachelor's Degree preferred.
  • Luxury Fashion Experience: 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting.
  • Results-Driven: Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
  • Excellent Communication Skills: Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously.
  • Strong Organization Skills: Strong organization and follow-up skills are essential.
  • Accuracy and Attention to Detail: Accuracy and attention to detail.
  • Team-Focused: Candidate should be team-focused with a desire to collaborate effectively.
  • Flexibility: Ability to work in a fast moving and dynamic environment; high flexibility and ability to adapt to different customers.
  • Work Authorization: Qualified candidates must have the proper work authorization to work in Canada.
Ways of Working
  • Radically Client-Centric: Execute the mission of the role with a radically client-centric mindset.
  • Flat, Connected and Fast: Approach activities and relationships with a methodology that promotes flat, connected and fast ways of collaborative working.
  • Relentlessly Creative: Be relentlessly creative and approach challenges with an innovative mindset.
  • Everyone is an Owner: Demonstrate that everyone is an owner through thoughts, actions, and behaviors.
Key Behaviors to Amplify What We Do
  • Explore: Considerate Thinker
    • Sees the big picture and understands how own actions and decisions impact others and the organization as a whole
  • Solutions Developer
    • Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions
  • Deliver
    • Accountable Achiever: Actively gets things done, raising the bar for performance, and taking accountability for own actions
    • Agile Advocate: Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals
  • Connect
    • Connection Builder: Builds trust-based relationships across boundaries and encourages collaboration
    • Adapts own style to communicate impactfully
  • People Enabler
    • Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness
  • Build
    • Continuous Learner: Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort
    • Talent Builder: Provides constructive and on-going feedback, coaches and helps others to achieve their full potential
    Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at.

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

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