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Software Implementation Specialist

2 months ago

Victoria, British Columbia, Canada Plexxis Software Full time $61,500 - $82,500
About the Role

We are seeking a highly skilled Software Implementation Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and efficient support to customers via phone, email, and in-person
  • Diagnose and troubleshoot software-related issues
  • Log and escalate service desk issues as needed
  • Communicate customer recommendations and concerns to the project manager and account manager teams
  • Stay up-to-date with the latest features and updates of our Plexxis ERP software
Requirements
  • Excellent communication and customer service skills
  • Strong technical skills and ability to learn new software quickly
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Good Microsoft Office skills
  • Experience with construction estimating software, digital takeoff, and project management software
About Plexxis Software

Plexxis Software is a leading provider of enterprise resource planning (ERP) software for the wall and ceiling industry. Our software maximizes profit and efficiency for contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications, and accounting solutions into a single, sophisticated system.

We pride ourselves on delivering solutions unmatched in quality and customer focus. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.