IT Application Support Specialist

1 month ago

Calgary, Alberta, Canada Helical Pile Solutions Ltd Full time
Job Title: IT Application Support Analyst

Helical Pile Solutions Ltd, a leading deep foundations contractor, is seeking an experienced IT Application Support Analyst to join our growing team. With over 30 years of industry experience and a recent acquisition by Java Holdings Ltd, we offer a unique opportunity to work with a dynamic organization.

The IT Application Support Analyst will play a crucial role in providing technical assistance to end-users, ensuring timely and effective resolution of IT-related issues. This position will be based out of one of our Calgary office locations.

Key Responsibilities:
  1. Application Champion: Develop in-depth knowledge of our applications, including their features, functionalities, and best practices, to serve as the Subject Matter Expert (SME). Act as the IT liaison, working closely with business stakeholders and coordinating with internal and external vendor teams.
  2. M365 Application Management: Configure and customize M365 applications such as SharePoint Online, Teams, OneDrive for Business, and other M365 services to meet organizational needs. Implement and manage integrations between M365 applications and other internal or external systems. Oversee and maintain M365 applications to ensure optimal performance, reliability, and security.
  3. Support and Troubleshooting: Provide technical support and troubleshooting for end-users regarding M365 applications, addressing issues related to functionality, performance, and access. Investigate and resolve application problems, collaborating with Microsoft support or other vendors as necessary.
  4. Training and Documentation: Design and deliver training sessions and materials to educate users on M365 features and best practices. Develop and maintain documentation for application configurations, processes, and procedures, including user guides and knowledge base articles.
  5. Business Application Management: Serve as the primary contact for vendor-supported ERP software. Provide user support for the Explorer Eclipse ERP system. Manage and support estimating software and field-related applications, including Bid2Win, HCSS, and Heavy Job. Act as the IT knowledge expert for business and field-related applications.
Requirements:
  1. Post-secondary degree in Computer Science or a related field, or equivalent work experience.
  2. At least 5 years of relevant experience in providing both business and technical application support to end-users.
  3. Proficient in the M365 suite, with a strong focus on SharePoint Online, OneDrive, and Teams.
  4. Familiarity with ERP systems, preferably Explorer Eclipse.
  5. Experience with estimating and field-related software, such as Bid2Win, Heavy Job, and HCSS, is preferred.
  6. Knowledge of mobile device platforms (e.g., iOS, Android) and mobile device management (MDM) concepts.
  7. Experience with remote support tools and ticketing systems is advantageous.
  8. Excellent communication and interpersonal skills for interacting with users of varying technical backgrounds.
  9. Ability to handle multiple tasks and projects simultaneously.
  10. Strong analytical and problem-solving skills to efficiently diagnose and resolve technical issues.
  11. Capable of working independently, prioritizing tasks effectively, and meeting SLAs and user expectations.
  12. Demonstrates a customer-centric approach with professionalism and a positive attitude.
  13. Willingness to learn and adapt to new technologies and industry trends.
Desired Skills and Experience:
  1. Microsoft IT certifications are a plus.
  2. Experience with Microsoft PowerShell is beneficial.
  3. Knowledge of integration methods and tools for M365.
  4. Familiarity with ITIL or other service management frameworks is advantageous.
  5. Strong skills in problem-solving and decision-making.
  6. Energetic, goal-oriented, detail-conscious, and methodical in approach.
  7. Excellent written and verbal communication skills, with the ability to effectively communicate across various mediums while maintaining a commitment to customer excellence.
  8. Ability to align with company core values of Innovation, Community, Excellence, and Safety.
  9. Positive attitude, collaborative team player, and change agent.
Additional Requirements:
  1. Work collaboratively with other teams across all Java Group of Companies.
  2. Availability for after-hours on-call support as per company policy.
  3. Valid driver's license and the potential use of a personal vehicle for travel.
  4. Ability to sit for extended periods and use a computer.
  5. Stay updated on new and emerging trends and technologies and engage in ongoing skill development through training and certification.
Benefits:
  1. Extended Healthcare Plan (Medical, Disability, and Dental)
  2. Health and Wellness spending account
  3. Group RRSP
  4. Group Life - AD&D - Critical Illness Insurance
  5. Training & Development
  6. Employee Assistance Program - Counseling

  • Application Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada Lightspeed Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Lightspeed. As a key member of our support team, you will be responsible for delivering exceptional support to our Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform.About the Role:Provide world-class support to our...

  • Application Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada Lightspeed Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Lightspeed. As a key member of our support team, you will be responsible for delivering exceptional support to our Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform.About the Role:Provide world-class support to our...

  • Application Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada Lightspeed Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Lightspeed. As a key member of our support team, you will be responsible for delivering world-class support to our clients who utilize the NuORDER by Lightspeed B2B platform.Key Responsibilities:Provide exceptional customer service and...

  • Application Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada Lightspeed Full time

    Job Title: Application Support SpecialistWe are seeking a highly skilled Application Support Specialist to join our team at Lightspeed. As a key member of our support team, you will be responsible for delivering world-class support to our clients who utilize the NuORDER by Lightspeed B2B platform.Key Responsibilities:Provide exceptional customer service and...

  • Application Support Specialist

    4 weeks ago

    Calgary, Alberta, Canada Enverus Full time

    Job Title: Application Support AnalystEnverus is a leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make informed decisions. We are seeking an Application Support Analyst to join our Support COGS team.This role offers the opportunity to work with cutting-edge Enverus software...

  • Application Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada Enverus Full time

    Job Title: Application Support AnalystEnverus is a leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make informed decisions. We are seeking an Application Support Analyst to join our Support COGS team.This role offers the opportunity to work with cutting-edge Enverus software...

  • Technical Support Specialist

    4 weeks ago

    Calgary, Alberta, Canada IT Specialists Full time

    Technical Support Representative Job DescriptionIT Specialists is seeking a skilled Technical Support Representative to provide remote and on-site IT services to clients across Canada. As a TSR, you will be responsible for troubleshooting and resolving technical issues, providing expert advice, and delivering exceptional customer service.Key...

  • Technical Support Specialist

    4 weeks ago

    Calgary, Alberta, Canada IT Specialists Full time

    Technical Support Representative Job DescriptionIT Specialists is seeking a skilled Technical Support Representative to provide remote and on-site IT services to clients across Canada. As a TSR, you will be responsible for troubleshooting and resolving technical issues, providing expert advice, and delivering exceptional customer service.Key...

  • Technical Support Specialist

    1 month ago

    Calgary, Alberta, Canada Expera IT Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:Expera IT is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional...

  • Technical Support Specialist

    1 month ago

    Calgary, Alberta, Canada Expera IT Full time

    Job DescriptionJob Title: Technical Support SpecialistJob Summary:Expera IT is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive exceptional...

  • Application Support Specialist

    2 weeks ago

    Calgary, Alberta, Canada BURNCO Rock Products Ltd Full time

    About UsBURNCO Rock Products Ltd is a leading supplier of aggregate construction materials in Canada and the US, with a rich history of supporting family values and building for the next generation.Our MissionWe are committed to excellence in all aspects of our business, from sourcing high-quality materials to delivering exceptional customer service.Job...

  • Application Support Specialist

    2 weeks ago

    Calgary, Alberta, Canada BURNCO Rock Products Ltd Full time

    About UsBURNCO Rock Products Ltd is a leading supplier of aggregate construction materials in Canada and the US, with a rich history of supporting family values and building for the next generation.Our MissionWe are committed to excellence in all aspects of our business, from sourcing high-quality materials to delivering exceptional customer service.Job...

  • Application Support Specialist

    2 weeks ago

    Calgary, Alberta, Canada BURNCO Rock Products Ltd Full time

    About UsBURNCO Rock Products Ltd is a leading supplier of aggregate construction materials in Canada and the US, with a rich history of supporting family values and building for the next generation.Our MissionWe are committed to excellence in all aspects of our business, from sourcing high-quality materials to delivering exceptional customer service.Job...

  • Application Support Specialist

    2 weeks ago

    Calgary, Alberta, Canada BURNCO Rock Products Ltd Full time

    About UsBURNCO Rock Products Ltd is a leading supplier of aggregate construction materials in Canada and the US, with a rich history of supporting family values and building for the next generation.Our MissionWe are committed to excellence in all aspects of our business, from sourcing high-quality materials to delivering exceptional customer service.Job...

  • Application Support Specialist

    6 days ago

    Calgary, Alberta, Canada BURNCO Rock Products Ltd Full time

    About UsBURNCO Rock Products Ltd is a leading supplier of aggregate construction materials in Canada and the US, with a rich history of supporting family values and building for the next generation.Our MissionWe are committed to excellence in all aspects of our business, from sourcing high-quality materials to delivering exceptional customer service.Job...

  • Application Support Specialist

    7 days ago

    Calgary, Alberta, Canada BURNCO Rock Products Ltd Full time

    About UsBURNCO Rock Products Ltd is a leading supplier of aggregate construction materials in Canada and the US, with a rich history of supporting family values and building for the next generation.Our MissionWe are committed to excellence in all aspects of our business, from sourcing high-quality materials to delivering exceptional customer service.Job...

  • Application Support Specialist

    2 weeks ago

    Calgary, Alberta, Canada BURNCO Rock Products Ltd Full time

    Job Title: Application Support Specialist - Procurement & SCMBURNCO Rock Products Ltd is seeking a highly skilled Application Support Specialist to join our team in Calgary, Alberta. As an Application Support Specialist, you will be responsible for managing, implementing, and supporting Procurement and SCM applications.Key Responsibilities:Manage and...

  • Application Support Specialist

    3 weeks ago

    Calgary, Alberta, Canada BURNCO Rock Products Ltd Full time

    Job Title: Application Support Specialist - Procurement & SCMBURNCO Rock Products Ltd is seeking a highly skilled Application Support Specialist to join our team in Calgary, Alberta. As an Application Support Specialist, you will be responsible for managing, implementing, and supporting Procurement and SCM applications.Key Responsibilities:Manage and...

  • Application Support Specialist

    4 weeks ago

    Calgary, Alberta, Canada Lightspeed Full time

    Deliver Exceptional SupportWe are seeking an Application Support Specialist to join our team at Lightspeed. As a champion of world-class customer service, you will be responsible for delivering a high-quality customer experience through technical support and troubleshooting.Key Responsibilities:Manage a high volume of incoming customer tickets via chat and...

  • Application Support Specialist

    4 weeks ago

    Calgary, Alberta, Canada Lightspeed Full time

    Deliver Exceptional SupportWe are seeking an Application Support Specialist to join our team at Lightspeed. As a champion of world-class customer service, you will be responsible for delivering a high-quality customer experience through technical support and troubleshooting.Key Responsibilities:Manage a high volume of incoming customer tickets via chat and...