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Service Desk Support Specialist

2 months ago

Coquitlam, British Columbia, Canada Leavitt Machinery Full time

About Leavitt Machinery

Leavitt Machinery is a leading provider of material handling equipment and services, strategically investing in visionary and values-driven organizations across various markets.

With a strong entrepreneurial spirit, people-focused mindset, and mission-driven approach, Leavitt Machinery and its companies have achieved continued growth and success.

The Opportunity

Leavitt Machinery is seeking an enthusiastic Service Desk Support Specialist to join our team in a Coquitlam, BC based role. As the Service Desk Support Specialist, you will provide Tier 1-2 support for our end users.

Key Responsibilities

  • Review technical support tickets, emails, and calls to the IT department
  • Provide feedback and system status updates to users and log requests into the problem-tracking system
  • Monitor and report calls and call metrics from the time they are opened until the time they are closed while ensuring customer satisfaction
  • Provide basic PC troubleshooting: manage power options, control panel, and image PCs, as needed
  • Troubleshoot and resolve basic network and server access problems for end-users
  • Assist in collecting information for equipment inventory

Required Skills & Qualifications

  • Post-secondary degree, diploma, or equivalent in a related field
  • Knowledge of networking, routing, firewalls, and security
  • Understanding of ITIL Methodologies
  • Relevant certifications (CompTiA A+, ITIL Foundation) are an asset
  • Prior experience with Lean Six Sigma is an asset

Benefits & Perks

  • Company paid medical health care plan for you and your dependents
  • Extended health plan – 100% employer paid
  • Dental plan, vision plan, and prescription drug coverage
  • Annual health care spending account
  • Life insurance, disability insurance, and travel insurance – 100% employer paid
  • Sick leave plan – 100% employer paid
  • Employee assistance programs
  • RRSP matching
  • Wellness days
  • Ongoing professional development opportunities

The base pay range for this role is: $50,000 to $60,000.