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Service Desk Technician

1 month ago

Coquitlam, British Columbia, Canada Leavitt Machinery Full time

Leavitt Machinery is a leading provider of material handling equipment and services. We are seeking a skilled Service Desk Technician to join our team in Coquitlam, BC.

Key Responsibilities:

  • Provide Tier 1-2 support for end-users, including technical support tickets, emails, and calls to the IT department.
  • Monitor and report calls and call metrics from the time they are opened until the time they are closed while ensuring customer satisfaction.
  • Provide basic PC troubleshooting, including managing power options, control panel, and image PCs, as needed.
  • Troubleshoot and resolve basic network and server access problems for end-users.
  • Assist in collecting information for equipment inventory.

Requirements:

  • Post-secondary degree, diploma, or equivalent in a related field.
  • Knowledge of networking, routing, firewalls, and security.
  • Understanding of ITIL Methodologies.
  • Relevant certifications (CompTIA A+, ITIL Foundation) are an asset.
  • Prior experience with Lean Six Sigma is an asset.

Benefits:

  • Competitive compensation package.
  • Flexible benefits coverage for all eligible employees.
  • Employer matching RRSP plan.
  • Company paid medical health care plan for you and your dependents.
  • Extended health plan – 100% employer paid.
  • Dental plan, vision plan, and prescription drug coverage.
  • Annual health care spending account.
  • Life insurance, disability insurance, and travel insurance – 100% employer paid.
  • Sick leave plan – 100% employer paid.
  • Employee assistance programs.
  • RRSP matching.
  • Wellness days.
  • Ongoing professional development opportunities.

The base pay range for this role is: $50,000 to $60,000.

This role is onsite based in Coquitlam, BC with the possibility of changing to hybrid after successful completion of the probationary period.