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Guest Service Manager

2 months ago

Niagara Falls, Ontario, Canada Canadian Niagara Hotels Inc Full time
Job Title: Guest Service Supervisor

We are seeking a highly organized and detail-oriented Guest Service Supervisor to join our team at Canadian Niagara Hotels Inc.

Job Summary:

The Guest Service Supervisor will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised. This role will also involve preparing and submitting reports, resolving work problems, and providing technical advice to improve productivity and product quality.

Key Responsibilities:
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
Requirements:
  • 5-10 years of experience in a supervisory role
  • College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills
What We Offer:
  • Dental plan
  • Health care plan
  • Vision care benefits
  • 37.5 hours per week
  • Permanent work term
Language:

English