Business Systems Analyst
5 days ago
We are seeking a highly motivated and experienced Business Systems Analyst to join our team at Worldsource Wealth Management. As a Business Systems Analyst, you will play a critical role in working with various departments and business lines to provide Level II support, document requirements, manage releases, and ensure all requests are documented and prioritized.
Key Responsibilities- Customer Support: Identify, evaluate, and prioritize customer requests to ensure successful resolution.
- Problem Resolution: Set priorities for Level II problem resolutions, monitor progress, and apply escalation procedures as needed.
- Solution Development: Liaise with business areas and IT to evaluate and develop solutions based on requirements.
- Requirements Management: Manage requirements gathering for scheduled upgrades, migrations, and approved projects.
- Analysis and Evaluation: Analyze and evaluate the impact of application enhancements and updates.
- Research and Recommendations: Research, evaluate, and recommend new products and upgrades.
- Defect Management: Investigate and document system bugs.
- Business and Systems Requirements: Work closely with various departments to understand and document business and systems requirements for existing systems, processes, and system implementations.
- Documentation: Produce technical and descriptive documentation.
- Training and Support: Assist in training users in the use of applications and computer systems.
- Time and Resource Management: Organize individual time, work, and resources to accomplish objectives effectively and efficiently.
- Development Opportunities: Demonstrate a rational and organized approach to work and identify development opportunities.
- Technical Input and Support: Interact with the testing team and/or vendors to provide technical input, support, and analysis on applications.
- Education: Post-secondary education in Business or Information Technology.
- Experience: 5+ years' experience within the investment industry.
- Skills: Strong knowledge of Adobe Design products and forms management, Microsoft Word, Excel, MS Project, and Visio. Analytical problem-solving skills. Experience in SQL and data warehouses an asset.
- Knowledge: Knowledge of Dataphile OpenView and Microsoft CRM Dynamics an asset.
- Teamwork and Communication: Ability to engage in multiple initiatives simultaneously and work in a team environment with strong communication skills.
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Business Systems Analyst
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Business Systems Analyst
5 days ago
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Business Systems Analyst
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