Field Operations Manager

2 days ago


Victoria, British Columbia, Canada Rogers Communications Full time
Job Title: Manager Field Operations

At Rogers Communications, we're committed to delivering exceptional customer experiences. Our Field Operations team plays a vital role in connecting communities across Canada, and we're seeking a skilled Manager to lead our team.

About the Role

We're looking for a seasoned professional with a strong background in field operations, customer service, and team management. As a Manager Field Operations, you'll be responsible for:

  • Leading a team of field operations technicians to ensure exceptional customer service and meet technician craft expectations.
  • Developing and implementing strategies to improve business performance, customer satisfaction, and employee engagement.
  • Collaborating with directors to drive priorities and make informed decisions.
  • Managing budgets, resources, and operational processes to achieve business objectives.
  • Ensuring compliance with health and safety regulations and conducting regular site visits to assess operational performance.
Requirements

To succeed in this role, you'll need:

  • Proven experience in field operations, customer service, or a related field.
  • Strong leadership and team management skills, with a track record of developing and motivating high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build relationships with employees, customers, and stakeholders.
  • Knowledge of CATV, CATV plant maintenance, construction, planning, installations, and service experience.
  • Supervisory training and/or experience, with a strong understanding of operational and capital budgets.
What We Offer

As a Manager Field Operations at Rogers Communications, you'll enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth and development. You'll also be part of a dynamic team that values innovation, excellence, and customer satisfaction.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer experiences and leading high-performing teams, we encourage you to apply for this exciting opportunity.



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