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Field Service Operations Manager
2 months ago
AFL Global is seeking a highly motivated and experienced Field Service Manager to join our Premise team. As a Field Service Manager, you will be responsible for leading a team of field service technicians and ensuring the delivery of exceptional service to our customers.
Key Responsibilities- Lead and manage a team of field service technicians to ensure timely and efficient delivery of services
- Develop and implement service delivery strategies to meet customer needs and exceed expectations
- Collaborate with internal stakeholders to ensure seamless communication and coordination
- Monitor and analyze service delivery metrics to identify areas for improvement
- Develop and implement process improvements to increase efficiency and productivity
- 5+ years of experience in a field service management role
- Proven track record of leading high-performing teams and delivering exceptional results
- Strong communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Experience with service delivery software and systems
