Strategic Program Delivery Manager
16 hours ago
Capco is seeking an experienced Strategic Program Delivery Manager to lead the successful execution of complex application development projects. This role requires a strong understanding of project management principles, excellent communication skills, and the ability to work effectively with cross-functional teams.
About You:
We are looking for a motivated and results-driven individual with a minimum of 10 years of experience in project management and implementation management. You should have a proven track record of leading large, complex projects and have experience working with software re-write/re-engineering/refactoring projects. Your technical expertise and business acumen will enable you to provide strategic guidance to clients and drive business growth.
Responsibilities:
- Plan, manage, and facilitate the successful execution of program timelines and milestones
- Collaborate with internal and external contributors to build client-specific co-delivery plans while adhering to implementation processes
- Actively track all activities and their status; accountable for critical project deadlines and tasks
- Proactively engage with customers to understand project requirements, manage expectations, provide project updates, and ensure overall customer satisfaction
- Prepare work schedules and timelines with customers and extended teams
- Anticipate and mitigate potential issues with project delivery
- Regularly communicate and maintain a bridge between customers and Capco to ensure best practice in implementation and onboarding
- Maintain up-to-date documentation and communicate findings to key stakeholders
- Regularly communicate project status and circulate project information to the team
- Obtain final sign-off and ensure customers are fully satisfied with project completion
- Prepare and ensure seamless handoff of newly implemented customers to the operations team
Requirements:
- 10+ years of project management and implementation management experience
- Demonstrated experience leading large, complex application development projects
- Experience with software re-write/re-engineering/refactoring projects
- Ability to lead deep-dive technical discussions for solutioning
- Ability to provide estimates for duration/effort of design/development activities
- Experience and capabilities to speak with customer leaders to extract expectations, influence direction, and manage expectations
- Excellent people skills
- Comfortable speaking and presenting to senior stakeholders and clients
- Ability to think strategically and execute tactically, enabling cross-business teams
- Ability to work in fast-paced environments while following best practices and company processes
- Highly driven and passionate about customer satisfaction, product development, and technology
- Excellent oral, listening, and written communication skills
- Excellent presentation skills
- Banking experience desirable but not necessary
What We Offer:
- Competitive salary: $120,000 - $180,000 per year
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
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