Strategic Account Manager

1 week ago

Ottawa, Ontario, Canada Ziff Davis, LLC Full time
Job Description

Ziff Davis, LLC is seeking a highly skilled and motivated Manager of Key Account Services to join our team in Ottawa.

The ideal candidate will have a deep understanding of client relationship management, excellent communication skills, and a strategic, revenue-driven mindset to ensure the satisfaction and continued loyalty of our key accounts.

This is a hybrid office-remote role, allowing for flexibility and work-life balance.

Key Responsibilities
  • Revenue & Target Management:
    • Assessing account management statistics and preparing detailed reports on the findings.
    • Assigning, managing, and coaching the team towards the achievement of monthly and/or quarterly targets that are aligned with corporate objectives.
  • Team Management & Optimization:
    • Managing the account management department's day-to-day functions, including meeting agendas, team priorities, time-off, and procedure review.
    • Coaching and performance management of team members; delivering performance evaluations and following the disciplinary process according to company policy.
    • Implementation of new systems and tools, with the aim of continuous improvement, automation, and efficiency in customer success processes.
  • Client Management:
    • Key Point of Contact for high-value ($10k MRR+) customers, building relationships in order to retain and grow the business in this book of accounts.
    • Develop and execute strategies to manage and nurture relationships with key clients, understanding their unique needs and ensuring exceptional service delivery.
    • Review customer complaints and concerns and seek to improve the customer experience.
    • Create and implement account plans and objectives in alignment with the company's goals to maximize client retention and revenue growth.
    • Owning initiatives and projects as requested by your manager, in line with corporate objectives.
Requirements
  • Proven work experience as an Account Manager or similar role.
  • Strategic thinker with a demonstrated ability to develop and implement successful account management strategies.
  • Experience working with brand image and promoting value through customer experience.
  • Technical skills required, as they relate to the use of the product or service.
  • Experience in managing a diverse group and training each according to company standards.
Benefits

Ziff Davis, LLC offers a competitive salary range of $80,000 - $120,000 per year, depending on experience.

We also offer great employee benefits, including Health, Vision, Parental Leave, Maternity Leave, Dental, RRSP, Employee Assistance Program, Employee Stock Purchase Program, Flexible Time Off.

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