Guest Services Manager
4 weeks ago
Guest Services Manager
We are seeking a dynamic leader to join our team as a Guest Services Manager. This role is responsible for overseeing the daily operations of the front office in a hotel environment. The ideal candidate will have a strong focus on service and be able to develop strategies to optimize guest and employee satisfaction, product quality, and revenue opportunities.
The Guest Services Manager will work closely with the hotel team to ensure the property's ongoing competitiveness in the market. This includes developing and implementing programs to improve guest and employee satisfaction, as well as ensuring the security of monies, credit, and financial transactions.
The successful candidate will have strong leadership skills, with the ability to develop the skills of others and thrive in a fast-paced environment. They will also have effective communication skills, both verbal and written, and be able to work under pressure.
Key Responsibilities
- Oversee the daily operations of the front office
- Develop and implement strategies to optimize guest and employee satisfaction
- Ensure the security of monies, credit, and financial transactions
- Assist with recruitment, training, and supervision of front desk/guest services team members
- Prepare and monitor front office reports as required
What We Offer
- A dynamic and fast-paced work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
- A fun and supportive team environment
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