Guest Services Manager

2 weeks ago


Whitby, Canada Silver Hotel Group Full time

Guest Services Manager

We are seeking a highly skilled Guest Services Manager to lead our front office team. The ideal candidate will have a proven track record of delivering exceptional guest experiences and driving revenue growth.

The Guest Services Manager will be responsible for developing and implementing strategies to optimize guest satisfaction, product quality, and revenue opportunities. They will work closely with the hotel team to ensure seamless operations and provide exceptional customer service.

Key Responsibilities

  • Develop and implement strategies to drive revenue growth and improve guest satisfaction
  • Lead the front office team to deliver exceptional customer service and ensure seamless operations
  • Collaborate with the hotel team to develop and implement policies and procedures
  • Monitor and analyze key performance indicators to inform business decisions
  • Provide coaching and development opportunities to front office team members

Requirements

  • Strong leadership and communication skills
  • Proven track record of delivering exceptional guest experiences and driving revenue growth
  • Ability to analyze data and inform business decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

About Us

Silver Hotel Group is a family-owned Canadian hotel investment, development, and management company. We are committed to delivering exceptional guest experiences and driving revenue growth through our team's passion, creativity, and fun. We are seeking a highly skilled Guest Services Manager to join our team and contribute to our success.



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