Customer Service Representative
2 weeks ago
In beBee Professionals, we are seeking a highly skilled and dedicated professional to fill the role of Customer Service Representative in Kelowna, Canada. This is an exceptional opportunity for individuals who are passionate about delivering outstanding customer service and contributing to a supportive team environment.
Job OverviewThis position requires an individual with strong communication and problem-solving skills to handle customer inquiries via phone, email, and chat. The successful candidate will provide information about products and services, resolve customer complaints in a timely and professional manner, and document customer interactions and feedback.
Key Responsibilities:- Customer Support: Provide exceptional support to customers through various channels including phone, email, and chat.
- Product Knowledge: Stay up-to-date on product offerings and services to effectively address customer inquiries.
- Problem Resolution: Resolve customer complaints in a timely and professional manner, ensuring a high level of satisfaction.
- Documentation: Maintain accurate records of customer interactions and feedback.
- Team Collaboration: Collaborate with team members to improve service processes and enhance overall customer experience.
- A high school diploma or equivalent; additional education is a plus.
- Previous experience in customer service or a related field.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Proficiency in customer service software and tools.
The estimated salary range for this position is $25-$35 per hour, with opportunities for performance-based bonuses. Additionally, comprehensive health benefits and employee discounts are offered.
We offer a competitive hourly wage, ranging from $25-$35, based on your skills and qualifications. You will also be eligible for performance-based bonuses and have access to our comprehensive health benefits package, as well as employee discounts and perks.
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