Digital Customer Success Specialist

2 weeks ago

Ottawa, Ontario, Canada Moz, Inc. Full time

Campaigner is a renowned brand, offering a comprehensive email and SMS marketing platform for businesses to engage their customers.

**Estimated Salary: $60,000 - $80,000 per year**

About the Role:

This hybrid office-remote position, located in Ottawa, requires a skilled Customer Success Representative to be a key member of our dynamic team.

The Customer Success Associate is responsible for providing onboarding, ongoing education, and email marketing consultation to assigned managed accounts to drive product usage, customer retention, renewals, client satisfaction, and growth.

Key Responsibilities:

  • Drive usage and adoption of Campaigner products, services, and solutions, driving customer satisfaction and ensuring that customers are making full use of available features and services.
  • Establish strong relationships with internal teams including Sales, Marketing Services, Account Management, and work with these teams to ensure customer satisfaction through education, strategic problem solving, upsells, and ability to think outside the box.
  • Assist clients in interpreting the results of their campaigns and make appropriate suggestions to improve performance.
  • Focus on forecasting loss by identifying and managing any potential downgrades, cancellations, or non-paying accounts at risk of churning.

Requirements:

  1. 1-2 years of experience in the field of Customer Success, AM, or Sales in software or other solutions-based offerings (preferably SaaS).
  2. Preferably hold knowledge of digital communications and email marketing industry and always eager to learn more.
  3. Familiarity with HTML and CSS is a plus.

About Us:

Ziff Davis is an equal opportunity employer that offers great employee benefits, including Health, Vision, Parental Leave, Maternity Leave, Dental, RRSP, Employee Assistance Program, Employee Stock Purchase Program, and Flexible Time Off.

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