Billing Support Representative
1 month ago
The Billing Support Representative plays a critical role in handling Agency Bill and commission inquiries from brokers, while managing an assigned Agency Bill broker portfolio. This position requires strong communication and problem-solving skills to provide a consistent customer experience.
Key Responsibilities- Manage Agency Bill business, including payment management, statement keying, and reconciliations
- Support inquiries through various channels (phone, email) pertaining to pricing, billing, and payments
- Manage broker-related commission inquiries
- Influence customer loyalty with professionalism and courtesy to resolve issues
- Manage inbound and outbound calls to internal and external customers regarding broker bill processes
- Responsible for maintaining accurate and detailed financial records
- University degree or college diploma
- Excellent keyboarding skills
- Demonstrates professionalism, courteous in all interactions, and remains calm under pressure
- Strong verbal and written communication skills
- Responsible for maintaining accurate and detailed financial records
- Excellent organizational, time management, and analytical skills, with attention to detail
- Works well independently and in a team environment, managing effectively in a fast-paced environment
- Demonstrates accountability to provide resolution
- French bilingualism is preferred
- Successful clearance of background checks, including credit and criminal checks, along with business references
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion, with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
-
A/R & Billing Representative
1 month ago
Waterloo, Ontario, Canada The Descartes Full timeAbout the RoleWe are seeking a highly skilled and motivated A/R & Billing Representative to join our team at The Descartes Systems Group Inc. As a key member of our finance team, you will be responsible for managing accounts receivable and billing processes to ensure timely and accurate payment from our customers.Key ResponsibilitiesRegularly communicate...
-
Billing Coordinator
1 month ago
Waterloo, Ontario, Canada Gowling WLG Full timeAbout Gowling WLGWe are a global law firm with offices across Canada, the U.K., Europe, the Middle East, and Asia. Our dedication to excellence and quality service begins with our people. We pride ourselves on sourcing and retaining top talent who bring energy, passion, and commitment to the delivery of outstanding client service.Our firm's Core Values - The...
-
Billing Operations Specialist
1 month ago
Waterloo, Ontario, Canada OpenText Full timeBilling Coordinator RoleAt OpenText, we are seeking a highly skilled Billing Coordinator to join our team. As a key member of our billing operations, you will play a critical role in ensuring the accuracy and timeliness of our billing processes.Key Responsibilities:Process orders and complete invoicing to meet/exceed billing targets, requiring accurate...
-
Support Specialist
1 month ago
Waterloo, Ontario, Canada Definity Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Support Specialist to join our team in the Back Office Billing department. As a key member of our team, you will be responsible for processing and analyzing transactions in the Policy Administration and Billing systems for Commercial and Personal lines business.Key ResponsibilitiesProcess and...
-
Senior Billing Consultant
2 weeks ago
Waterloo, Ontario, Canada Google Inc. Full timeAbout the RoleWe are seeking a skilled Senior Billing Consultant to join our team at Google Cloud. In this position, you will be responsible for troubleshooting complex billing issues for enterprise customers, providing expert guidance and support to ensure seamless experience.As a Senior Billing Consultant, you will work closely with cross-functional teams...
-
A/R and Billing Specialist
2 weeks ago
Waterloo, Ontario, Canada The Descartes Full timeTransforming Supply Chains and LogisticsDescartes Systems Group Inc. is a leading provider of logistics and supply chain technology solutions. We are committed to helping our customers efficiently manage their supply chains and logistics operations.As a Revenue Cycle Management Representative, you will play a key role in ensuring the smooth operation of our...
-
A/R Representative
1 month ago
Waterloo, Ontario, Canada The Descartes Full timeAbout the RoleWe are seeking a highly motivated and organized individual to join our team as an A/R Representative. In this role, you will be responsible for managing accounts receivable, communicating with customers, and resolving billing disputes.Key ResponsibilitiesRegularly communicate with customers to resolve past due balances and billing...
-
Support Services Representative
2 months ago
Waterloo, Ontario, Canada beBee Professionals Full time $30,000 - $45,000Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Waterloo, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...
-
Customer Service Representative
1 month ago
Waterloo, Ontario, Canada Marriott International Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProcess guest check-ins,...
-
Pharmacy Support Staff
2 weeks ago
Waterloo, Ontario, Canada Alphamed Pharmacy Inc. Full timeJob SummaryAlphamed Pharmacy Inc. is seeking a Pharmacy Support Staff member to join our team. As a Pharmacy Support Staff, you will be responsible for assisting pharmacists with various tasks, including maintaining prescription records and billing third-party insurers.Key ResponsibilitiesAssist Pharmacists: Provide support to pharmacists with tasks such as...
-
Insurance Support Specialist
5 days ago
Waterloo, Ontario, Canada Onlia x aha insurance Full timeAt Onlia x aha insurance, we're committed to simplifying the insurance experience for Canadians. We believe in using technology to streamline processes and providing personable customer service.We're looking for an Insurance Support Specialist to join our team. In this role, you'll provide support to our personal insurance team and assist with billing,...
-
HR Associate
2 weeks ago
Waterloo, Ontario, Canada CB Canada Full timeJob Summary: We are seeking a Human Resources Associate to provide administrative support to our software client's HR Shared Services team.The Human Resources Associate will assist with HR transactions, administration, and employment changes, benefit administration, HR policies, practices, and procedures.Execute a full range of duties related to Americas...
-
Customer Experience Representative
4 weeks ago
Waterloo, Ontario, Canada Rogers Communications Full timeAt Rogers Communications, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a key role in our branded retail team, representing the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life,...
-
Financial Services Representative
4 weeks ago
Waterloo, Ontario, Canada CB Canada Full timepbCustomer Service Representative - French Job Summary/b/ppCB Canada is seeking a skilled Customer Service Representative to provide exceptional support to clients in the financial sector. As a bilingual representative, you will be responsible for handling customer inquiries, processing transactions, and ensuring accurate and timely completion of...
-
Pharmacy Support Specialist
1 week ago
Waterloo, Ontario, Canada Alphamed Pharmacy Inc. Full timeJob Description:We are seeking an organized team player to assist pharmacists in a pharmacy setting. This role is responsible for maintaining prescription records, billing third-party insurers, and performing general clerical duties.Key Responsibilities:Maintain accurate and up-to-date prescription recordsProcess claims and bill third-party insurers...
-
Business Development Representative
4 weeks ago
Waterloo, Ontario, Canada Acosta Full time**Sales and Marketing Representative Opportunity**We are seeking a highly motivated and charismatic Sales and Marketing Representative to join our team at Acosta. As a Sales and Marketing Representative, you will be responsible for promoting our products and services to customers in the community.**Key Responsibilities:**Develop and execute sales strategies...
-
Customer Service Representative
1 week ago
Waterloo, Ontario, Canada Fita Renovation Full timeJob Title: Customer Service RepresentativeFita Renovation is seeking a skilled and enthusiastic customer service representative to join our team. As a receptionist, you will be the first point of contact for clients and visitors, providing exceptional service and support.The ideal candidate will have excellent communication skills, be able to multitask, and...
-
Financial Data Analyst
1 week ago
Waterloo, Ontario, Canada GHD Full timeAt GHD, we believe in the power of commitment and strive to make a positive impact on our clients and communities.The Financial Data Analyst - Project Support Specialist is responsible for ensuring the accuracy and integrity of project financial data in our Accounting System. This position analyzes projects and their financial performance, providing support...
-
Customer Service Representative
4 weeks ago
Waterloo, Ontario, Canada Wholesale Club Full timeAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and supporting the sales floor team in achieving sales goals.Key...
-
Sales Insurance Representative
6 days ago
Waterloo, Ontario, Canada OTIP RAEO Full timeOTIP RAEOWe are seeking an experienced Sales Insurance Representative to join our team.Job Description:As a Sales Insurance Representative, you will be responsible for identifying prospects' needs, influencing decisions and selling insurance products. Your core responsibilities will include tailoring interactions using emerging technology solutions,...