Billing Support Representative

1 month ago


Waterloo, Ontario, Canada Definity Full time
Job Summary

The Billing Support Representative plays a critical role in handling Agency Bill and commission inquiries from brokers, while managing an assigned Agency Bill broker portfolio. This position requires strong communication and problem-solving skills to provide a consistent customer experience.

Key Responsibilities
  • Manage Agency Bill business, including payment management, statement keying, and reconciliations
  • Support inquiries through various channels (phone, email) pertaining to pricing, billing, and payments
  • Manage broker-related commission inquiries
  • Influence customer loyalty with professionalism and courtesy to resolve issues
  • Manage inbound and outbound calls to internal and external customers regarding broker bill processes
  • Responsible for maintaining accurate and detailed financial records
Requirements
  • University degree or college diploma
  • Excellent keyboarding skills
  • Demonstrates professionalism, courteous in all interactions, and remains calm under pressure
  • Strong verbal and written communication skills
  • Responsible for maintaining accurate and detailed financial records
  • Excellent organizational, time management, and analytical skills, with attention to detail
  • Works well independently and in a team environment, managing effectively in a fast-paced environment
  • Demonstrates accountability to provide resolution
  • French bilingualism is preferred
  • Successful clearance of background checks, including credit and criminal checks, along with business references
What We Offer
  • Hybrid work schedule for most roles
  • Company share ownership program
  • Pension and savings programs, with company-matched RRSP contributions
  • Paid volunteer days and company matching on charitable donations
  • Educational resources, tuition assistance, and paid time off to study for exams
  • Focus on inclusion, with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
  • Wellness and recognition programs
  • Discounts on products and services


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