Customer Experience Representative

4 weeks ago


Waterloo, Ontario, Canada Rogers Communications Full time

At Rogers Communications, we're committed to delivering exceptional customer experiences. As a Customer Experience Representative, you'll play a key role in our branded retail team, representing the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we're excited to show customers how that technology can enhance and simplify their lives.

We're looking for someone who is great with people, passionate about delivering an exceptional customer experience, and excited about technology. As a Customer Experience Representative, you'll be responsible for enhancing the retail experience in our stores, promoting Rogers & Fido brands, and engaging and growing your customer base with personalized communication and outreach. You'll also participate in community events and outreach efforts to support local small businesses.

What does it mean to be a part of our team? As a Customer Experience Representative, you can expect to:

  • Deliver best-in-class customer service and value-added solutions to our customers
  • Promote Rogers & Fido brands, including Rogers Mastercard
  • Engage and grow your customer base with personalized communication and outreach
  • Participate in community events and outreach efforts to support local small businesses

What's in it for you? As a Customer Experience Representative, you'll enjoy competitive compensation, one of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada, mental health and support benefits, employee and family assistance program benefits, employee discounts, and a commitment to fostering an inclusive and diverse workplace.

What we're looking for: You're a great communicator, passionate about delivering an exceptional customer experience, and excited about technology. You're also a team player who is comfortable working in a fast-paced environment and is able to adapt to changing circumstances.

After you apply, you'll be required to complete an online assessment. If you're selected to move forward in the process, our recruitment team will reach out to you to discuss the position further. Successful candidates will be required to provide consent for and pass background check requirements.

We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating an inclusive and diverse workplace where all our team members can bring their whole selves to work.

Schedule: Part-time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 550 King St N Unit 5G (5419), Waterloo, ON
Travel Requirements: Up to 10%
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 313793



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