National Field Associate Director

1 week ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time
Job Summary

The National Field Associate Director is a key leadership position at The Toronto-Dominion Bank (Canada), responsible for leading a team of Estate Planning Advisor Associates across Canada. This role requires strong people management, coaching, and stakeholder management experience, with a proven track record of developing and overseeing diverse teams.

Key Responsibilities
  • Lead and coach a team of highly skilled support staff, ensuring effective day-to-day operations of fast-paced insurance practices.
  • Develop key relationships with Estate Planning Advisors for continuous feedback on the team's performance.
  • Participate in WISI National Office Management Team meetings and strategic initiatives, providing input and feedback as required.
  • Contribute to setting performance objectives for the team, tracking and monitoring performance, and addressing or rewarding it in a timely manner.
  • Lead the recruitment and selection process for all hires, ensuring a diverse, qualified workforce that achieves business objectives.
  • Champion operational improvements and coordinate the implementation of new policies and procedures to enhance the client experience.
  • Remain abreast of client feedback on service quality and engage the Business Oversight & Best Practices team to coach the team towards preventing issues and improving the client experience.
  • Assist the team with day-to-day problem resolution and escalation requests.
Requirements
  • 5+ years of related people manager experience.
  • Extensive knowledge of Insurance, industry, and carrier partners.
  • Requires strong knowledge of Insurance systems, applications, processes, and procedures.
  • Excellent people management, coaching, and stakeholder management experience.
  • Strong process management knowledge and understanding of the business and operational functions of areas supported.
  • Excellent decision-making skills.
  • Ability to handle critical and/or high-risk issues.
Compensation

We offer a competitive salary range of $120,000 - $150,000 per year, based on experience, plus a comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts.

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions, serving over 27 million households and businesses in Canada, the United States, and around the world. We're committed to delivering legendary customer experiences and are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues.

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