Database Administrator Officer

18 hours ago

Toronto, Ontario, Canada War Child Canada Full time
Job Title: Officer, Database Administrator

War Child Canada is a registered Canadian charity based in Toronto that works to accelerate peace and disrupt the cycle of violence by investing in and empowering local communities to build brighter futures through comprehensive, evidence-informed programs that foster resilience, self-reliance, and self-determination.

About the Role

The Officer, Database Administrator plays a critical role in advising, configuring, and maintaining database systems for the Development and Finance teams. Key responsibilities include executing database updates, ensuring compliance with industry standards, and driving improvements in system performance and processes.

Responsibilities
  • Provide strategic advice and establish coding, structures, and processes to meet the database requirements of the Development and Finance teams.
  • Execute database recoding and global changes as needed.
  • Ensure Raiser's Edge NXT data remains compliant with industry standards through regular reviews of data and processes.
  • Proactively assess and recommend improvements to database systems and workflows.
  • Develop and maintain procedural documentation related to database use.
  • Oversee the implementation and maintenance of platforms that enhance automation, such as RedArc and Omatic.
  • Supervise the batching and data entry processes in eTapestry.
  • Design and implement data import routines in collaboration with third-party suppliers.
  • Ensure timely and accurate import of external data into Raiser's Edge NXT.
  • Supervise the Importomatic templates in Omatic to ensure that data from all platforms is imported accurately and in a timely manner.
  • Work with the Finance Team to reconcile revenue and ensure data integrity.
  • Establish procedures to regularly check and enhance data quality.
  • Implement database housekeeping routines to optimize donor data accuracy.
  • Support the creation and execution of query selections within Raiser's Edge NXT.
  • Provide reporting expertise to support campaign result analysis.
  • Generate simple data outputs and complex reports for fundraisers using query and export tools.
  • Develop and manage dashboards for performance tracking and reporting.
  • Assist fundraisers in leveraging donor data for segmentation and effective targeting.
  • Assist fundraisers by utilizing donor ratings and data segmentation through Target Analytics, Prospect Insights, and iWave imports.
  • Provide data and list pulls to support the day-to-day operations of Development and Events teams.
  • Collaborate with fundraisers to standardize best practices for database use, income processing, data management, and stewardship.
  • Deliver user training and create clear process documentation to promote consistent database use across teams.
  • Foster strong relationships across departments to support database-related initiatives.
  • Issue tax receipts and ensure tax compliance within the database, including the regular and timely issuance of one-time gift receipts.
Qualifications
  • A bachelor's degree in Information Systems, Data Management, Computer Science, or a related field, or equivalent experience.
  • Proficiency in database operations with Raiser's Edge, is a MUST.
  • Certifications in database management or fundraising software (e.g., Raiser's Edge NXT) are considered an asset.
  • Minimum of 1-3 years of experience in database administration, preferably within a not-for-profit or fundraising environment.
  • Proven experience managing and maintaining complex databases, including data imports, exports, and reporting.
  • Experience with Raiser's Edge NXT or similar CRM systems, with a strong understanding of fundraising data and processes.
  • Demonstrated experience in data analysis, report generation, and supporting campaign strategies through data segmentation.
  • Strong communication skills, both written and verbal, with the ability to provide clear documentation and training to team members.

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