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Database Administrator Officer

2 months ago

Toronto, Ontario, Canada War Child Canada Full time
Job Title: Officer, Database Administrator

War Child Canada is a leading humanitarian organization that empowers local communities to build brighter futures. We are seeking a highly skilled Database Administrator Officer to join our team.

Job Summary

The Database Administrator Officer plays a critical role in advising, configuring, and maintaining database systems for our Development and Finance teams. This position involves executing database updates, ensuring compliance with industry standards, and driving improvements in system performance and processes.

Key Responsibilities
  • Execute database recoding and global changes as needed.
  • Ensure that gifts from all platforms are accurately batched and processed in a timely manner.
  • Ensure Raiser's Edge NXT data remains compliant with industry standards through regular reviews of data and processes.
  • Proactively assess and recommend improvements to database systems and workflows.
  • Develop and maintain procedural documentation related to database use.
  • Set up new users and manage security groups.
  • Oversee the implementation and maintenance of platforms that enhance automation, such as RedArc and Omatic.
  • Supervise the batching and data entry processes in eTapestry.
Data Imports and Quality
  • Design and implement data import routines in collaboration with third-party suppliers.
  • Ensure timely and accurate import of external data into Raiser's Edge NXT.
  • Supervise the Importomatic templates in Omatic to ensure that data from all platforms is imported accurately and in a timely manner.
  • Work with the Finance Team to reconcile revenue and ensure data integrity.
  • Establish procedures to regularly check and enhance data quality.
  • Implement database housekeeping routines to optimize donor data accuracy.
Data Outputs & Reporting
  • Support the creation and execution of query selections within Raiser's Edge NXT.
  • Provide reporting expertise to support campaign result analysis.
  • Generate simple data outputs and complex reports for fundraisers using query and export tools.
  • Develop and manage dashboards for performance tracking and reporting.
  • Assist fundraisers in leveraging donor data for segmentation and effective targeting.
Team Collaboration and Support
  • Provide data and list pulls to support the day-to-day operations of Development and Events teams.
  • Collaborate with fundraisers to standardize best practices for database use, income processing, data management, and stewardship.
  • Deliver user training and create clear process documentation to promote consistent database use across teams.
  • Foster strong relationships across departments to support database-related initiatives.
Tax Receipting and Gift Acknowledgment
  • Issue tax receipts and ensure tax compliance within the database, including the regular and timely issuance of one-time gift receipts.
  • Generate and send acknowledgment letters to donors.
  • Track and develop new letter codes as needed.
  • Issue and deliver donation receipts through eTapestry.
Qualifications
  • A bachelor's degree in Information Systems, Data Management, Computer Science, or a related field, or equivalent experience.
  • Proficiency in database operations with Raiser's Edge, is a MUST.
  • Certifications in database management or fundraising software (e.g., Raiser's Edge NXT) are considered an asset.
  • Minimum of 1-3 years of experience in database administration, preferably within a not-for-profit or fundraising environment.