Customer Service Representative
4 weeks ago
Olympus Corporation of the Americas is seeking a highly skilled Customer Service Representative to join our team in Richmond Hill, Ontario. As a key member of our Customer Solutions Team, you will be responsible for providing exceptional customer service and support to our customers, ensuring timely and accurate delivery of orders, and maintaining a high level of customer satisfaction.
Key Responsibilities- Provide accurate and timely delivery of orders to customers, including order entry, order confirmations, and pricing issue follow-ups.
- Maintain a minimum of 85% of daily average case volume in the Service Cloud of Customer Solutions Sales Team.
- Specialize in tasks such as chemical invoicing, integration order updates, pending approval order follow-up, and ETA updates to customers.
- Provide exceptional customer service by working in conjunction with other Olympus Canada divisions to resolve customer inquiries.
- Maintain accurate logging of all customer-related information and inquiries in Customer Service related databases.
- Ensure daily KPIs expectations are met or exceeded.
- Post-secondary degree/diploma is required.
- Minimum of 1 year of relevant work experience dealing with customers is required (retail or service).
- Bilingual English-French proficiency in speaking, reading, and writing abilities are required.
- Experience with Datasweep, SalesForce Service Cloud, Netsuite, or SAP is necessary.
- Must possess the ability to work flexible hours.
Olympus is committed to building a diverse, inclusive, and authentic workplace. We recognize diversity in people, views, and lifestyle choices and emphasize the importance of inclusion and mutual respect. We strive to continue to foster empathy and unity in the workplace so that our employees can fully contribute and thrive.
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture. Our benefits and incentives include competitive salaries, annual bonuses, comprehensive medical benefits, and pension plans, as well as generous paid vacation and sick time, paid parental leave, and adoption assistance.
At Olympus, we are committed to Our Purpose of making people's lives healthier, safer, and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
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