Client Relationship Manager

2 months ago


Vancouver, British Columbia, Canada Alithya Full time
About the Role

We are seeking a highly skilled and experienced professional to fill the position of Client Relationship Manager. As a key member of our team, you will be responsible for managing multiple implementations and initiatives, ensuring the successful delivery of commitments, quality, and alignment with scope.

Key Responsibilities
  • Monitor engagement performance and present implementation success, challenges, and results in a consultative manner.
  • Act as a liaison with the client sponsor and steering committee to ensure successful delivery of commitments, quality, and alignment with scope.
  • Review project deliverables to satisfy scope, objectives, and business requirements.
  • Ensure services, project performance, and deliverables are aligned to deliver expected business outcomes.
  • Provide project management oversight and build a sponsorship coalition to manage organizational change.
  • Identify and mitigate risks and other barriers for successful project execution.
  • Manage the overall profitability of client implementations, including labor hours and expenses per the approved budget.
  • Experience with ERP and/or CRM implementations.
Requirements
  • Ability to identify opportunities for future implementations, gather client requirements, and effectively communicate them to your internal client team.
  • Ability to manage multiple assigned projects and project managers.
  • Plan and carry out responsibilities with minimal direction.
  • Strong and effective decision-making and project management skills.

Why Alithya? As a leading digital solutions provider, we offer a dynamic and challenging work environment that fosters growth and development. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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