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Operations Supervisor

2 months ago

Calgary, Alberta, Canada Metro Supply Chain Full time
Operations Supervisor

Metro Supply Chain is a leading provider of strategic supply chain solutions, and we are seeking an experienced Operations Supervisor to join our team.

Key Responsibilities:
  • Oversee all aspects of warehouse operations, including receiving, inventory control, picking, loading, safety, and security.
  • Coordinate operations with 3rd-party loading services and ensure customer support through accurate, on-time shipments.
  • Plan, organize, lead, and direct the activities of warehouse personnel.
  • Develop and maintain proper practices and methods that adhere to Metro Supply Chain and client standards.
  • Train and supervise reporting personnel in all designated areas.
  • Lead inventory processing to ensure product availability for timely customer shipments and ensure compliance with lead time goals.
  • Ensure all inbound, outbound, and reverse logistics documentation is performed with accuracy and efficiency.
  • Maintain targets, objectives, and goals throughout the warehouse and driver return process.
  • Implement and supervise safe practices and ensure all are compliant with Occupational Health and Safety Act.
  • Supervise all dock searches and maintain warehouse product placement.
  • Lead process for loading recycles and manage loads.
  • Ensure drivers are following all warehouse procedures when dropping and picking up product.
  • Correct labeling of product and staging in appropriate area.
  • Sorting of all waste and ensuring safe practices.
  • Coordinate communications effectively with internal and external clients.
  • Assist in annual reviews for all warehouse associates.
  • Ensure national level reports are completed on a daily basis.
Requirements:
  • Previous experience as a Warehouse Supervisor or a similar leadership position with proven success.
  • College diploma in Business Management or 3+ years of relevant experience in the Supply Chain/Distribution/Transportation industries.
  • Must be able to communicate effectively in English, both written and verbal.
  • Strong working knowledge of warehouse operations and leadership.
  • Time management skills and the ability to delegate.
  • Excellent leadership and organizational skills.
  • Strong communication and interpersonal skills.
  • Proficiency in Microsoft Office and data entry software.
  • Excellent analytical and problem-solving skills – solution-oriented.
  • Adequate knowledge of warehouse data systems.
  • Outstanding customer service skills and leadership.
  • Able to conduct effective dock meetings with all warehouse personnel and motivate staff.
  • Ability to train employees on new procedures.
  • Providing feedback on group and individual performance to management according to standard operating procedures.
  • Ability to provide constructive criticism.
  • Ability and desire to learn new methods and systems.
  • Participating in the hiring, evaluating, training, restructuring, and occasional termination of team members.
Why Join Us:
  • Work in an environment where safety is our first priority.
  • The opportunity to build a career with a growing company.
  • Medical, dental, and vision coverage for you and your family.
  • Life and disability insurance.
  • Wellness programs to support your family's well-being.
  • A Retirement Savings Program with a company match.
  • Company team wear allowance.
  • Employee Appreciation Day.
  • Company-sponsored social events.
  • Community volunteering.