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Counter Sales Associate

2 months ago

Peterborough, Ontario, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at EMCO Corporation. As a Counter Salesperson, you will play a critical role in providing exceptional customer service and support to our walk-in customers.

Key Responsibilities

  • Provide sales support to customers by answering questions, picking, and entering orders
  • Assist customers with purchases and provide recommendations on our product assortment
  • Drive sales growth through ownership of counter merchandising, product promotion, and generating leads for the Outside Account Manager
  • Enter, pick, and pack sales orders generated at the counter
  • Maintain and clean the counter area, including merchandising displays
  • Inform the buyer when stock levels are low
  • Follow up on backorders with vendors and provide customers with accurate delivery dates
  • Process returns and warranty claims to customers, including paperwork in compliance with procedures
  • Navigate and find solutions for customer concerns and complaints

Requirements

  • Grade 12 diploma or equivalent; college and/or university degree an asset
  • A minimum of 2 years of experience in customer service or counter sales
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to learn and operate the applicable software system used to process orders
  • Experience working in a fast-paced environment
  • Intermediate math skills with a strong attention to detail
  • Ability to learn how to operate material handling equipment
  • Possess a strong work ethic and a high standard of integrity
  • Ability to work well independently and in a team setting

Preferred Skills

  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
  • Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
  • Experience using Trend, Eclipse, Word, Excel, and Outlook

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer a culture that prides itself in supporting our employees every step of the way.

What We Offer

  • Great mentors and on-the-job training
  • Growth potential with competitive salary, benefits, and profit sharing
  • A career with a solid, stable company with strong core values
  • Participation in our pension plan with employer contributions
  • Work-life balance and flex time