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Sales Associate

2 months ago

Peterborough, Ontario, Canada EMCO Corporation Full time

Job Summary

We are seeking a highly motivated and customer-focused Counter Salesperson to join our team at EMCO Corporation. As a Counter Salesperson, you will play a key role in providing exceptional customer service and sales support to our walk-in customers.

Key Responsibilities

  • Provide sales support to customers by answering questions, picking, and entering orders
  • Assist customers with purchases at the Profit Centre counters
  • Research products and provide recommendations to customers
  • Drive sales growth through counter merchandising, product promotion, and lead generation
  • Enter, pick, and pack sales orders generated at the counter
  • Maintain and clean the counter area, including merchandising displays
  • Inform the buyer of low stock levels and follow up on backorders with vendors
  • Process returns and warranty claims, including paperwork in compliance with procedures
  • Navigate and resolve customer concerns and complaints

Requirements

  • Grade 12 diploma or equivalent; college and/or university degree an asset
  • Minimum 2 years of experience in customer service or counter sales
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to learn and operate software systems used to process orders
  • Experience working in a fast-paced environment
  • Intermediate math skills with a strong attention to detail
  • Ability to learn material handling equipment operation
  • Strong work ethic and high standard of integrity
  • Ability to work independently and in a team setting

Preferred Skills

  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
  • Ability to use the Internet as a resource to problem solve and find alternative solutions
  • Experience using Trend, Eclipse, Word, Excel, and Outlook

About EMCO Corporation

EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We offer great mentors and on-the-job training, growth potential with competitive salary, benefits, and profit sharing, and a career with a solid, stable company with strong core values.