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Front Office Support Specialist

2 weeks ago

Edmonton, Alberta, Canada CARSTAR Canada Partnership, LP. Full time

As a Front Office Support Specialist at CARSTAR Edmonton South East, you will play a crucial role in creating a seamless customer experience. Your primary responsibility will be to handle initial contacts with customers and prospects, ensuring a warm welcome and efficient processing of their queries.

You will be the face of our organization, interacting with customers and colleagues alike. To excel in this role, you should possess exceptional communication skills, both verbally and in writing. Additionally, you must be proficient in Microsoft Office Software (Word, Excel, Outlook) and have basic knowledge of collision repair estimating and management systems.

Main Responsibilities:

  1. Handle all phone traffic and greet customers upon arrival
  2. Schedule appointments and maintain accurate records
  3. Process paperwork and update files
  4. Provide information on warranty and CSI programs
  5. Address customer concerns and resolve issues related to vehicle repairs
  6. Perform follow-up activities to ensure customer satisfaction